Client Success & Team Growth Lead

Virtual Business Partners Pty. Ltd.; Cebu City; On-site; PHP 520,000 - 680,000; Full time

Benefits offered by this job

500K per incident HMO coverage + Dental & Optical benefits

2-week paid Christmas vacation

25K Educational Assistance

Training and equipment provided

Fixed Schedule Mon-Fri from 7 AM to 4 PM

Job summary

A client-focused business solutions provider is seeking a Client Services Manager in Cebu City. The CSM will motivate and support team members while ensuring excellent client outcomes. Responsibilities include managing client expectations, conducting team meetings, and leading performance reviews. Candidates should possess strong communication and leadership skills along with relevant experience. The position offers competitive benefits including HMO coverage and educational assistance.

Qualifications

• Graduate from any four-year course or at least 2 years in college.
• Proven work experience as a supervisor or in a similar role.
• At least 2 years of working experience.

Responsibilities

• Collaborates with the Vibe Team and People & Culture teams for engagement activities.
• Manages attrition, absenteeism, and leave.
• Conducts regular meetings with Team Members for improvement.
• Serves as the first point of contact for Clients.
• Leads Client Performance Reviews and Escalation Discussions.

Skills

Excellent communication

Leadership skills

Organizational skills

Decision-making skills

Time management skills

Negotiation skills

Education

Bachelor's degree or 2 years in college

Job description

A client-focused business solutions provider is seeking a Client Services Manager in Cebu City. The CSM will motivate and support team members while ensuring excellent client outcomes. Responsibilities include managing client expectations, conducting team meetings, and leading performance reviews. Candidates should possess strong communication and leadership skills along with relevant experience. The position offers competitive benefits including HMO coverage and educational assistance.