Client Services Manager

TP; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TP is seeking a seasoned professional to lead customer relationship management initiatives in a dynamic market. The role focuses on expanding CRM capabilities, retention programs, and loyalty initiatives to strengthen long-term client engagement.

The candidate will drive strategic relationships, monitor retention metrics, and report on market trends to steer business growth and customer satisfaction across key accounts.

Qualifications

• Experienced specialist in one discipline with a thorough understanding of related areas.

Responsibilities

• Develops and implements CRM expansion and retention strategies.
• Maintains loyalty and segmentation programs.
• Develops and sustains strategic business relationships with customers.
• Reviews and reports on customer retention, opportunities, and market trends.

Job description

Responsible for the development and implementation of customer relationship management expansion and retention strategies. Works with business development staff during the initial account management period. Maintains loyalty and segmentation programs. Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business. Regularly reviews and reports on customer retention, business opportunities, and market trends. Maintains relationships with high-value clients.

Experienced specialist in one discipline with a thorough understanding of related areas. Often serves as a driving force behind the development of new solutions for programs, complex projects, processes, or activities. Acts as final decision/opinion maker in the area, and coaches, mentors, and trains others in the field of expertise.

Ensures the implementation of short- to medium-term activities within the business area or supports the sub-function in line with departmental strategy. Ensures appropriate policies, processes, and standards are developed and implemented to support tactical direction. Leads a team of specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility.