Client Services Manager

Private Advertiser; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Private Advertiser is seeking a Client Services Manager (CSM) to oversee client relationships, ensure service delivery aligns with client goals, and drive business growth.

The CSM will serve as the primary liaison, monitor campaign health, manage issue resolution, and collaborate with Accounts Receivable to optimize billing and collections. Ideal candidates have a BA in business or related field, 3–5+ years in BPO/call center ops, and strong communication and presentation skills.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.
• 3–5+ years of experience in BPO/call center operations.
• At least 2 years in a client-facing or account management role.
• Strong knowledge of call center metrics and reporting.
• Excellent communication and presentation skills.

Responsibilities

• Serve as the main point of contact for clients.
• Maintain proactive communication to manage client expectations and satisfaction.
• Ensure service delivery meets client goals and objectives.
• Monitor campaign health and align operational efforts with client success metrics.
• Manage problem resolution for operations accounts.
• Develop a holistic understanding of the client’s business.
• Act as liaison between the company and clients to address concerns and identify opportunities
• Collaborate with Accounts Receivable (AR) on collections of outstanding balances
• Maximize and balance proper utilization of billing rates
• Support revenue growth through expansion or ramp-up of client accounts.
• Maintain and update a client reference database to support potential business opportunities.

Skills

Client relationship management

Communication

Analytical thinking

Strategic thinking

Leadership

Education

Bachelor's degree in Business Administration / Communications

Tools

KPI dashboards tools

Job description

The Client Services Manager (CSM) is responsible for managing and nurturing client relationships, ensuring service delivery aligns with client goals, and driving business growth. The CSM acts as the primary liaison in addressing concerns, identifying opportunities for improvement, and optimizing operational performance across accounts.

Key Responsibilities:

• Serve as the main point of contact for clients
• Maintain strong, proactive communication to manage client expectations and satisfaction.
• Ensure that service delivery meets the client’s goals, aspirations, and objectives.
• Monitor campaign health and align operational efforts with client success metrics.
• Manage problem resolution for operations accounts.
• Develop a holistic understanding of the client’s business.
• Act as liaison between the company and clients to address concerns and identify opportunities
• Collaborate with Accounts Receivable (AR) on collections of outstanding balances
• Maximize and balance proper utilization of billing rates
• Support revenue growth through expansion or ramp-up of client accounts.
• Maintain and update a client reference database to support potential business opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or related field
• 3–5+ years of experience in BPO/call center operations
• At least 2 years in a client-facing or account management role
• Strong knowledge of call center metrics and reporting
• Excellent communication and presentation skills