Maintenance Coordinator

Marshall Reddick Real Estate; Philippines; Remote; PHP 69,532,000 - 78,223,000; Full time

Benefits offered by this job

U.S. Holidays + Time Off

Job summary

Marshall Reddick Real Estate is seeking a self-motivated customer service professional to support our Property Management division. The role handles and filters maintenance requests via AppFolio, coordinates vendors, and ensures timely resolution for tenants and owners from a remote setup in the Philippines.

The position is full-time as an independent contractor, working Monday–Friday, 8:30am–5:30pm PST, with an hourly rate of $8.00 USD and bonus pay for U.S. holidays and time off.

Qualifications

• Experience using property management software, AppFolio preferred.
• Property management and customer service experience.
• Ability to work remotely with a reliable home office setup.
• Fluent in English and Spanish, written and spoken.
• Strong communication and time-management skills.

Responsibilities

• Respond to all tenant maintenance requests.
• Contact, coordinate, and dispatch vendor(s) to properties.
• Communicate with landlords to obtain approval for make-ready or maintenance repairs.
• Work closely with Maintenance Managers to maintain a vendor list.
• Onboard new vendors, obtain documentation, set up portal access.
• Prepare move-in/move-out reports.
• Be available for on-call emergency rotation.

Skills

Fluent English

Spanish language

AppFolio

SuiteCRM

Tools

AppFolio

SuiteCRM

Job description

Who We Are

Here at Marshall Reddick Real Estate we are a fast-paced, software-centered, and rapidly changing full-service residential real estate investment firm. We provide multiple services to our clients including real estate brokerage, property management, private lending, and investment funds. We have a team of 150+ members across 9 offices in CA, TX, FL, and TN. Founded in 1979, we are committed to our mission to be the bridge connecting each client to financial independence through education, mentorship, and by providing a trusted system of buying, selling, and managing real estate and mortgages nationwide.

The Opportunity

We are in need of a self-starting, reliable, and eager customer service professional who will contribute to the amazing culture that is Marshall Reddick Real Estate. We're looking for a proactive team memberto make an immediate impact in our Property Management division.

The main objective of this position is to handle and filter all incoming maintenance requests through AppFolio, communicate with vendors, and ensure requests are resolved in a timely manner. We are looking for a quick learner who is proactive, can take direction well, and shows initiative. This position will require excellent organization and time management skills to exceed expectations for our tenants, owners, and vendors. You will have the privilege of communicating with landlords, when needed, regarding the status of their properties.

We have a need to hire a full-time, individual contractor to work remotely from Philippines and support a portfolio of properties.

Location | Remote - Philippines

Shifts | Monday - Friday, 8:30am PST - 5:30pm PST

What We Offer

Hourly Rate |$8.00 USD

Bonus Pay | U.S. Holidays + Time Off

What You'll Do

• Respond to all tenant maintenance requests
• Contact, coordinate, and dispatch vendor(s) to properties
• Communicate with landlords to obtain approval for make-ready or maintenance repairs
• Work closely with Maintenance Managers to maintain a vendor list
• Onboard new vendors, obtain documentation, set up portal access
• Prepare move-in/move-out reports
• Must be available for on-call emergency rotation

What Qualifies You

• Fluent in English and Spanish to include written and verbal communication
• Personal laptop/computer, high-speed internet connection, and home office space
• Experience using property management software, AppFolio is a huge plus
• Property management experience
• Customer service experience
• Experience working on a team with daily communication

What Sets You Apart

• Customer service mindset and positive attitude
• Ability to learn quickly
• Highly self-motivated and willing to put forth extra effort consistently
• Passion for real estate and motivation to learn
• Experience with CRM software, SuiteCRM a huge plus