Maintenance Specialist

Citiside Property Management; Philippines; A distancia; PHP 420.000 - 660.000; Jornada completa

Descripción de la vacante

Citiside Property Management is seeking an organized Maintenance Specialist to act as the primary liaison between tenants, owners, and vendors. You will manage maintenance requests from intake to completion in a fully digital environment, coordinating with qualified contractors and tracking progress and invoices.

The role emphasizes strong technical aptitude, customer service excellence, and remote work readiness, with a schedule aligned to EST hours and a fully remote setup.

Formación

• Strong technical aptitude across residential systems (HVAC, plumbing, electrical, appliances, carpentry).
• Excellent customer service mindset with tenants and owners.
• Strong problem-solving and remote diagnostic capabilities.
• Excellent organizational and multitasking skills to manage multiple work orders.
• Fluent with digital tools: Slack, email, and task management platforms.
• Comfortable using spreadsheets and cloud-based management tools.

Responsabilidades

• Receive, evaluate, and prioritize maintenance requests via online portal or channels.
• Troubleshoot basic issues remotely and identify vendor needs.
• Assign tasks to contractors based on urgency and trade.
• Source and vet local vendors and contractors; negotiate quotes.
• Dispatch technicians and track progress from intake to completion and invoicing.
• Maintain documentation, photos, invoices, and maintenance logs in digital system.

Conocimientos

Strong Technical Aptitude

Customer Service Excellence

Problem-Solving Skills

Organizational & Multitasking

Remote Work Readiness

Software Proficiency

Herramientas

Slack

Email software

Task management platforms

Spreadsheets

Cloud platforms

Descripción del empleo

We are seeking an organized, proactive, and detail-oriented Maintenance Specialist to join our growing remote team. In this role, you will serve as the primary liaison between tenants, property owners, and third-party vendors. You will manage incoming maintenance requests from start to finish, ensuring repairs are diagnosed accurately, scheduled promptly, and completed to high quality standards—all while operating in a fully digital environment.

Key Responsibilities

Request Management & Triage

• Receive, evaluate, and prioritize maintenance requests submitted through our online portal or communications channels.
• Troubleshoot basic maintenance issues remotely with tenants to resolve minor problems quickly or accurately identify vendor requirements.
• Assign tasks to qualified third-party contractors, technicians, and local service providers based on urgency, trade specialty, and scope.

Vendor & Operations Coordination

• Source, vet, and maintain active relationships with reliable local vendors and contractors (plumbers, electricians, HVAC technicians, general handymen, etc.).
• Request, compare, and negotiate quotes for repairs and larger property improvement projects.
• Dispatch technicians and track work order progress from initial intake through final completion and invoice verification.

Communication & Customer Service

• Maintain clear, timely, and empathetic communication with tenants regarding the status of their repair requests.
• Keep property owners informed about property conditions, repair progress, and maintenance expenses requiring approval.
• Follow up with tenants after repair completion to ensure satisfaction and quality control.

Documentation & Administrative Support

• Maintain precise documentation, photos, vendor invoices, and maintenance logs within our digital software system.
• Review vendor invoices for accuracy and approve them for payment in accordance with budget guidelines.
• Identify recurring property issues and recommend proactive preventative maintenance measures.

Qualifications & Skills

• Strong Technical Aptitude: Understanding of residential systems (HVAC, plumbing, electrical, appliances, carpentry) to effectively diagnose issues and communicate with vendors.
• Customer Service Excellence: Strong interpersonal skills with a commitment to providing helpful, professional communication to tenants and owners.
• Problem-Solving Skills: Ability to analyze situations remotely, think critically under pressure, and find quick, cost-effective solutions.
• Organizational & Multitasking Skills: Capability to handle multiple ongoing work orders, prioritize urgent issues, and maintain attention to detail.
• Remote Work Readiness: Comfortable working independently, managing time effectively, and utilizing digital communication tools (Slack, email, phone software, and task management platforms).
• Software Proficiency: Familiarity with digital management tools, spreadsheets, and cloud-based platforms.

WARNINGS

• No temporary workers.
• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
• No working for another company at the same time.
• No hiring subs to do what we hired you to do.
• We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

• Trust.
• Go Getter.
• Transparency