Client Services Manager

ASW Consulting; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Premium Personal Insurance Package

Great Paid Leave entitlements

Free LinkedIn learning account

Exposure to international environment

Team outings and events

Job summary

ASW Consulting is a recruitment and talent specialist partnering with Australian companies to build international teams across the Philippines and beyond. The Client Services Manager will be the backbone of client relationships, acting as trusted advisor and ensuring every project exceeds expectations.

You will lead on onboarding, guidance, reporting, and escalation resolution in a fast-paced environment that values strategy, creativity, and accountability.

Qualifications

• 3+ years in client services, account management, or related role within an agency or consultancy.
• Excellent verbal and written English communication, with ability to influence stakeholders and present ideas.

Responsibilities

• Build and nurture strong client relationships, serving as main point of contact and advocate.
• Conduct regular check-ins to gather feedback and identify opportunities for improvement or expansion.
• Voice client priorities to internal team and ensure alignment.
• Lead problem-solving to resolve escalations or service disruptions.
• Oversee onboarding of new clients, manage scope of work, timelines, and resources.
• Identify training needs and support professional development.
• Prepare and present regular client and senior management reports on status and performance.

Skills

Client relationships

Account management

English communication

CRM systems

Stakeholder management

Problem solving

Tools

CRM software

Job description

ASW is a recruitment and talent specialist, that partners with Australian companies to help them build highly capable international teams. We enable Australian companies to meet their business goals by accessing and retaining premium talent in emerging markets and giving that talent the opportunity to grow, learn and develop. Together we embed international teams into respected Australian businesses, both functionally and culturally, to deliver enduring and transparent people solutions.

As a Client Services Manager, you'll be the cornerstone of our client relationships, acting as a trusted advisor and ensuring that every project exceeds expectations. This is your chance to step into a key leadership role within a fast-paced, high-performing team that values strategic thinking, creativity, and accountability.

Responsibilities

• Build and nurture strong, trusted relationships with clients, acting as their main point of contact and advocate within the company.
• Conduct regular check-in meetings with clients to gather feedback and identify opportunities for improvement or expansion.
• Act as the voice of the client within the organization, ensuring their priorities and concerns are communicated effectively to the internal team.
• Lead and support problem-solving efforts to ensure timely resolution of client escalations or service disruptions.
• Oversee the seamless onboarding of new clients, including managing the scope of work, timelines, and resource allocation.
• Support professional development by identifying training needs and providing opportunities for growth.
• Prepare and present regular reports to clients and senior management on account status, performance metrics, and progress against objectives.

Qualifications

• Ideally a minimum of 3+ years in client services, account management, or a related role within an agency or consultancy environment.
• Exceptional verbal and written English communication, with the ability to influence stakeholders and present ideas effectively.
• Resourceful and proactive, able to navigate challenges with grace and ingenuity.
• A knack for building rapport and maintaining long-lasting client relationships.
• Proven ability to handle client escalations and resolve issues in a calm and effective manner.
• Proficiency in CRMs for service management and reporting.
• Ambitious, proactive, and highly organized, thriving in a fast-paced environment.

ASW Offers

• Competitive remuneration
• Premium Personal Insurance Package
• Great Paid Leave entitlements
• Free LinkedIn learning account
• A diverse, inclusive and supportive company culture
• Exposure to an international environment, working with people across the Philippines, Malaysia, Vietnam, Thailand and Australia
• Team outings, travel abroad opportunities, company parties/events, and other exciting activities