Client Services Manager

Innity Philippines Inc.; Makati; On-site; PHP 720,000 - 1,200,000; Full time

Job summary

Innity Philippines Inc. is seeking a Client Services Manager to lead the Client Services team responsible for campaign implementation, servicing quality assurance, and process improvement.

The role focuses on delivering end-to-end QA, refining workflows, and driving data-driven insights for client campaigns. The ideal candidate will have a Bachelor's degree in Marketing/Communications or Business Management and at least 5 years in digital media or an advertising agency, with strong interpersonal

Qualifications

• Bachelor's degree in Marketing, Communication Arts, or Business Management.
• At least 5 years of working experience in the digital media or advertising agency is required.
• Excellent interpersonal and communication skills.
• Possess a strategic and analytical mind.

Responsibilities

• Oversee the Client Services team and campaign implementation.
• Provide end-to-end campaign quality assurance.
• Review, develop and refine internal processes.
• Analyze trends and translate data into insights and actions.
• Assist Sales and Strategy in media proposal preparations.
• Collaborate with Business Development on social media support for creators.
• Maintain healthy relationships with clients and partners.

Skills

Interpersonal communication

Strategic thinking

Analytical mindset

Project management

Service operations

Team supervision

Social media data analysis

Education

Bachelor's degree in Marketing, Communications or Business Management

Job description

The Client Services Manager is responsible for overseeing the Client Services team with regard to campaign implementation, servicing quality assurance, and campaign process improvement.

RESPONSIBILITIES:

The Client Services Manager will be responsible for the following:

• Oversee the Client Services team
• Provide end-to-end campaign quality assurance
• Review, develop and refine internal processes
• Analyze trends and convert data into insights and actionable information
• Assist internal Sales and Strategy team in media proposal preparations
• Collaborate with Business Development team in providing social media technical support to content creators
• Establish and maintain healthy relationship with clients and partners

REQUIRED QUALIFICATIONS

• Bachelor's degree in Marketing, Communication Arts, or Business Management
• At least 5 years of working experience in the digital media or advertising agency is required for this position
• Excellent interpersonal and communication skills
• Possess a strategic and analytical mind

PREFERRED QUALIFICATIONS

• Extensive experience in project management and service operations
• Experience in supervising a small team is a plus
• Social media savvy and skilled in data analysis
• Experience managing high-volume KOL and affiliate campaigns with multiple creators and ongoing deliverables.
• Ability to handle multiple concurrent campaigns while maintaining accuracy, timelines, and communication.

PERFORMANCE MEASURES

• Output Quality and Efficiency - Achieve outstanding team scoring in campaign implementation
• Product and Process Knowledge - Expertise in Innity and Passionation's solutions and operations
• Internal and External Servicing - Customer satisfaction in servicing internal and external stakeholders

WORKING CONDITIONS

Work set-up: Hybrid; 2 days work from home, 3 days in the office - until further notice

Office address: 8th Floor, BDO Equitable Tower, Paseo De Roxas, Makati City

Work Schedule: Monday - Friday, 9AM - 6PM; Weekends Off