Client Services Coordinator

TOA Global; Manila; Hybrid; PHP 502,000 - 647,000; Full time

Benefits offered by this job

21 annual service leaves

HMO & Life Insurance from day one

Day shift schedule

Onsite Manila office

Career progression path

Job summary

TOA Global in Manila, Philippines, is seeking a Client Services Coordinator to deliver executive administrative support, tax administration, and corporate secretarial coordination for an Australian practice. You will assist Partners with calendars, travel, and correspondence while managing client portals and ATO interactions.

The role requires 2+ years in a similar setting, proficiency with APS, NowInfinity, Audit Shield, and ATO Agent Portal, and strong English communication.

Qualifications

• 2+ years in client services coordination or executive assistant roles in Australian accounting or professional services.
• Experience with APS NowInfinity Audit Shield and ATO portals is required.
• Strong written and verbal English communication; highly organized and detail oriented.

Responsibilities

• Provide executive administrative support to Partners, manage calendars and travel, and reconcile expenses.
• Drive tax lodgment workflows, manage Client Portal access, and handle ATO communications.
• Verify company records and update corporate details using NowInfinity and related databases.
• Oversee client onboarding/offboarding, engagement letters, and debtor balance tracking.

Skills

Client services coordination

Executive administrative support

English communication

Attention to detail

Deadline-driven

Tools

APS (Advanced Processing Solutions)

NowInfinity

Audit Shield

ATO Agent Portal

myGov integration workflows

Job description

**Client Services Coordinator****Location:** Manila, Philippines**Work Arrangement:** Onsite, Full-time**Shift:** Monday – Friday | 7:00 AM – 4:00 PM PHT**Salary Range:** Php 45,000 – Php 58,000**Unlock Your Potential!**At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries. We are seeking a highly organized, professional **Client Services Coordinator** to provide executive administrative support, tax administration, and corporate secretarial coordination for an Australian accounting practice. You will assist Partners with schedule management, oversee ATO lodgments and portal access, maintain client databases, handle debtor tracking, and execute corporate compliance tasks.**Your Impact*** **Executive & General Administrative Support:** Provide administrative support to Partners—managing calendars, travel arrangements, correspondence, and meeting preparation; handle incoming client calls, direct inquiries, and reconcile monthly credit card expenses.* **Tax Administration & ATO Liaison:** Drive tax lodgment workflows, manage the Client Portal, process ATO registrations, handle myGov setups/access permissions, review tax assessments, and liaise directly with the ATO to resolve client queries.* **Corporate Secretarial & System Management:** Utilize NowInfinity to verify company records and execute corporate changes; maintain client details across APS, Audit Shield, and ATO agent databases.* **Client Onboarding & Debtor Management:** Execute end-to-end client onboarding and offboarding, issue engagement and ethical clearance letters, track outstanding debtor balances, and collate documentation for team engagements.**What You Bring*** **The Experience:** **2+ years of experience in client services coordination, practice administration, or executive assistant roles** within an Australian accounting or professional services environment.* **Software Mastery:** Hands-on proficiency with **APS (Advanced Processing Solutions)**, **NowInfinity**, **Audit Shield**, and the **ATO Agent Portal**; familiarity with client portals and myGov integration workflows.* **Compliance & Tax Admin Acumen:** Solid understanding of Australian tax administration cycles, corporate secretarial procedures, ATO correspondence, and engagement letter standards.* **Core Competencies:** Meticulous attention to detail, exceptional organizational skills under deadline pressure, strong problem-solving ability, and superior written and verbal English communication.**Why You’ll Love It Here**We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.* **Time for You:** Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your “Me time.”* **Tenure Recognition Program:** Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.* **Health & Security:** Comprehensive HMO and Life Insurance coverage from day one.* **Day Shift Balance:** Enjoy a stable daytime schedule, keeping your evenings and weekends completely free.* **Collaborative Onsite Environment:** Work alongside supportive colleagues, Partners, and practice leaders in state-of-the-art office facilities in Manila.* **Practice Administration Pathway:** Deepen your mastery of corporate secretarial frameworks, Australian tax administration, and executive coordination, opening direct avenues toward Senior Client Services Manager, Practice Operations Supervisor, and Partner Executive Assistant roles.