Client Services Associate - Front Desk

Secure Visa Consulting, Inc.; Makati; Presencial; PHP 223.000 - 379.000; Jornada completa

Descripción de la vacante

Secure Visa Consulting, Inc. in Makati City is seeking a front desk and client services specialist to warmly welcome walk-in clients, manage inquiries, and schedule appointments.

You will ensure client records are complete and updated, and assist in maintaining a professional, organized reception area. The role requires strong English and Filipino communication, proficiency with Google Workspace and MS Office, and experience with CRM or social media tools.

Formación

• Bachelor’s degree in Business Administration, Office Administration, Communication, Psychology, Marketing, Hospitality, or related field preferred.
• Experience in reception, administration, customer service, client relations, social media handling, or office operations is an advantage.
• Strong written and verbal English and Filipino communication skills.
• Comfortable communicating with clients through face-to-face conversations, phone, email, and social media.
• Proficient in Google Workspace, Microsoft Office, email platforms, calendars, online forms, and social media messaging tools.
• Experience using a CRM, Calendly, Jotform, Facebook Business Suite, or AI-assisted inquiry platforms is an advantage.
• Willing and able to work full-time on-site at the Makati office in Rockwell.

Responsabilidades

• Greet and assist walk-in clients promptly.
• Manage appointment bookings and client records.
• Monitor Facebook, AI agent, info mailbox, and phone inquiries.
• Respond to or escalate client inquiries within required response times.
• Maintain organized, professional front desk and reception area.
• Communicate with clients in a manner that reflects the company’s standards of integrity and service.

Conocimientos

Customer service

English/Filipino communication

Social media handling

Office software proficiency

Educación

Bachelor’s degree in related field

Herramientas

Google Workspace

Microsoft Office

CRM

Calendly

Jotform

Facebook Business Suite

Descripción del empleo

Key Performance Expectations

• All walk-in clients are welcomed and assisted promptly.

• No walk-in client or visitor is left unattended.

• Facebook, AI agent, Info mailbox, and phone inquiries are monitored consistently.

• Client inquiries are responded to or properly endorsed within the company’s required response time.

• Appointments and manual bookings are accurately scheduled.

• Client information, inquiry records, and reports are complete and updated.

• Complex inquiries are escalated to the correct department without providing unauthorized advice.

• The front desk and reception area remain organized, professional, and client-ready.

• Communication with clients consistently reflects Secure Visa’s standards of integrity, professionalism, warmth, and excellent service.

Required Qualifications

• Bachelor’s degree in Business Administration, Office Administration, Communication, Psychology, Marketing, Hospitality, or a related field is preferred.

• Previous experience in reception, administration, customer service, client relations, social media handling, or office operations is an advantage.

• Strong written and verbal English and Filipino communication skills.

• Comfortable communicating with clients through face-to-face conversations, phone calls, emails, and social media.

• Proficient in Google Workspace, Microsoft Office, email platforms, calendars, online forms, and social media messaging tools.

• Experience using a CRM, Calendly, Jotform, Facebook Business Suite, or AI-assisted inquiry platforms is an advantage.

• Willing and able to work full-time on-site at the Makati office in Rockwell.