Studio Front Desk & Member Experience Lead

USURE PILATES PTE. LTD.; Santo Niño 1st; On-site; PHP 201,000 - 312,000; Full time

Job summary

USURE PILATES PTE. LTD. in the Philippines is seeking a Front Desk & Studio Operations Executive to deliver warm, professional service and manage bookings, payments, and inquiries.

You will be the first point of contact for clients, creating a welcoming studio experience while supporting daily operations and client relations. This role requires weekend availability, Mandarin-speaking support, and a passion for fitness and client satisfaction.

Qualifications

• Experience in fitness, wellness, hospitality, retail, or customer service.
• Knowledge of Pilates is preferred and training will be provided.
• Willingness to work weekends and public holidays as rostered.
• Ability to communicate in Mandarin to assist Mandarin-speaking clients.

Responsibilities

• Greet clients warmly and provide a professional front-desk experience to enhance client satisfaction.
• Respond promptly to enquiries via WhatsApp, phone, social media, and walk-ins to support client engagement.
• Manage class bookings, cancellations, waitlists, and client accounts accurately to ensure smooth scheduling.
• Explain Pilates classes, packages, memberships, and promotions clearly to prospective clients to support sales.
• Follow up on enquiries, trial clients, package renewals, and outstanding payments to maintain client retention and revenue.
• Process payments and maintain accurate records in POS and booking systems for financial accuracy.
• Coordinate instructors’ schedules and assist with daily studio arrangements to support operational efficiency.
• Maintain cleanliness, presentation, and ambience of reception and studio areas to create a welcoming environment.
• Monitor studio supplies and assist with stock replenishment to ensure uninterrupted operations.
• Handle client feedback and service recovery professionally to uphold client satisfaction.
• Assist with studio promotions, events, and other administrative duties to support marketing and operations.
• Support management in maintaining smooth daily studio operations through effective teamwork and communication.

Skills

Front desk operations

Customer service

Sales & upselling

Multitasking

Mandarin communication

Job description

USURE PILATES PTE. LTD. in the Philippines is seeking a Front Desk & Studio Operations Executive to deliver warm, professional service and manage bookings, payments, and inquiries.

You will be the first point of contact for clients, creating a welcoming studio experience while supporting daily operations and client relations. This role requires weekend availability, Mandarin-speaking support, and a passion for fitness and client satisfaction.