Client Returns Advocate - Night Shift

Insight; Pasig; Hybrid; PHP 260,000 - 320,000; Full time

Job summary

Insight is seeking a Client Returns Advocate for the night shift (9 PM–6 AM Manila time). The role is hybrid, with a weekly office visit to engage with cross-functional teams and support post-sales clients.

You will handle client requests via phone, email, and IM, research issues on SAP and vendor sites, and collaborate with internal departments to resolve problems.

Qualifications

• Customer service experience is required.
• Excellent oral/written communication and interpersonal skills are essential.
• Familiarity with SAP or similar ERP tools is preferred.

Responsibilities

• Serve as the primary point of contact for post-sales client requests.
• Handle inquiries via phone, email, and IM.
• Research issues on manufacturer/vendor sites to resolve client problems.
• Coordinate with internal Insight departments to ensure timely solutions.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Bachelor's degree

Tools

SAP

Job description

Client Returns Advocate

Night Shift-9 PM-6AM(manila time)

Hybrid mode -Once in a week from Office

Position Overview

The Client Returns Advocate serves as the primary point of contact for all post-sales client requests. This position will assist both internal and external clients with their requests via the phone, E-mail, and IM. They will utilize SAP, manufacturer websites, and vendor websites to research and resolve client issues. The role will also be required to interact cross functionally with various internal Insight departments. This position will report to the department Team Lead.

What you'll do at Insight

• 30% Client contact
• 20% Sales contact
• 30% Research
• 20% interaction with other Insight departments.

What you'll need to join Insight

• College Undergrad/ Graduate of Bachelor's Degree
• Customer service skills a must.
• Computer hardware/software knowledge and/or industry knowledge strongly preferred.
• Excellent oral/written communication and interpersonal skills a must.