Sales Support Sr. (Quoting Experience)

Insight; Pasig; Hybrid; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Hybrid Set up

Group Life Insurance

Work from international destinations (

Job summary

Insight in Pasig City (hybrid APAC role) is seeking a Senior Client Operations Specialist to manage quoting, ordering, account management, and client communications. You will coordinate pricing, contract terms, and cross-functional support to ensure accurate and timely order fulfillment.

We offer health, dental, vision, PTO, a hybrid setup, and opportunities to work from an international destination for up to 30 days per year. Insight values people-first transformation and customer excellence.

Qualifications

• Minimum 3–4 years in customer service, order management and quotation management.
• Strong written and verbal English communication skills.
• Ability to manage multiple priorities and communicate across all levels.

Responsibilities

• Develop efficient practices to serve business needs.
• Handle quoting, ordering and account management for assigned Account Executives.
• Respond to client calls and emails and ensure accurate order processing.
• Manage pricing, contracts and special pricing with vendors as needed.
• Assist clients with web accounts and handle RMA management and collections.

Skills

Customer service

Order management

Quotation management

English communication

Multitasking

Cross-functional collaboration

Education

Bachelor’s Degree

Job description

Requisition Number: 106152

Requisition Number: 106152

Location: This is a hybrid opportunity supporting APAC. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20on Fortune’s World'sBest Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Client Operations Specialist Sr., you will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information. Along the way you'll get to:

What You’ll Do At Insight

• Responsible for developing efficient practices to serve business needs.
• Work on special projects for clients and sales force as needed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client calls and emails
• Responsible for correct and accurate order processing.
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
• Research technical information on product requests and ensure access to procurement.
• Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
• Ensure contract compliance
• Request and/or set up new client sold-to’s, bill-to’s, and ship-to’s as needed.
• Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
• Assist clients with their web accounts with Insight.
• Responsible for RMA management, credit re-bills and collections facilitation.
• Follow through to make sure the replacement order (if applicable) is placed and shipped.
• Keep sales force informed of any problems and final resolution of issue.
• Act as a backup for first level escalation in the absence of a team lead or manager

What You’ll Need To Join Insight

• Bachelor’s Degree
• 3-4 years of experience in customer service, order management and quotation management is required
• Experience in order management, quoting, and the use of quoting software is required
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities
• Proven ability to communicate effectively across all levels of the organization
• Strong commitment to company values and operating principles
• Prior experience handling escalations or serving as a subject matter expert is advantageous but not required.

What To Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!