Technical Advisor- Specialized Accounts 2026

CNX; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

CNX in the Philippines seeks a Customer Care Expert to support specialized accounts and drive strategic growth for clients and business owners. You will collaborate with support teams to implement standard processes aligned with service levels.

The role emphasizes customer service, basic IT knowledge, and cross-functional collaboration. It requires flexibility with shifting schedules and onsite work at Quezon City location.

Qualifications

• At least 1 year of related working experience in BPO or similar industries.
• Business communication skills in verbal and written English.
• Excellent customer service skills with a consultative approach.
• Basic technical knowledge to understand IT concepts.
• Comfort with shifting schedules and location assignment.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).

Responsibilities

• Engage with clients or business owners across platforms to build relationships.
• Serve as a knowledge source for processes and help develop new strategies.
• Address customer needs across customer service, technical support, and sales functions.
• Research and analyze to provide proper resolution and ensure service quality.
• Coordinate with internal/external teams to maximize resources and growth opportunities.
• Perform related duties as required by business needs.

Skills

Verbal English

Written English

Customer service

Technical knowledge

Tools

Outlook

Excel

Word

Microsoft Office

Job description

Job Title:

Technical Advisor- Specialized Accounts 2026

Job Description

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary:

The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities:

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications:

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

#LI-DNI

Location:

PHL Quezon City - Tera Tower 1st Floor

Time Type:

Full time