Telco Client Reporting & Insights Analyst

MicroSourcing; Taguig; On-site; PHP 650,000 - 1,050,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is building a new team in the Philippines to support a telco client. The Client Reporting Analyst will create, enhance, and deliver governance and SLA reports and provide insights to improve client satisfaction and delivery performance.

The role focuses on automation, scripting, and reducing manual effort, while maintaining accuracy and timely delivery for enterprise clients.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Data Analytics, Telecommunications, or related field.
• 3+ years’ experience in reporting, BI, or data analysis role in ICT/telecommunications/managed services.
• Experience producing client-facing reports (governance packs, SLA dashboards, utilisation reports).
• Strong proficiency in Excel (advanced formulas, pivot tables) and Power BI for analytics and visualization.

Responsibilities

• Develop, maintain, and deliver scheduled reports (governance, service performance, utilization, mobile statistics).
• Respond to ad-hoc and bespoke reporting requests; monitor client health and trends.
• Analyze outputs to provide actionable insights to improve service delivery and client satisfaction.
• Ensure reporting tasks are completed accurately and within timeframes.
• Maintain version control and documentation across reporting outputs.
• Identify process improvements via automation, scripting, AI, or alternative tools.
• Collaborate with Client Success Managers and Client Delivery Managers to align reporting with business needs.
• Contribute to customer governance frameworks with accurate, timely, data-driven reporting.
• Maintain documentation and work instructions updated at least every six months.

Skills

Advanced Excel

Power BI

Data analysis

Governance reporting

SLA dashboards

Automation scripting

Client-facing reporting

Time management

Education

Bachelor's degree in IT/CS

Equivalent diploma

Tools

SQL

Python

Power Automate

VBA

Job description

Discover your 100% YOU with MicroSourcing!

Position: Client Reporting Analyst, B2B Telco

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Be a part of something big at MicroSourcing! We're building a new team to support a dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Job Summary

The Client Reporting Analyst acts as a key support role for Enterprise Client Success Managers, Client Delivery Managers, and Client Success Specialists. The role is primarily responsible for the creation, enhancement, and timely delivery of both scheduled and ad-hoc reports, including governance and SLA reporting, Utilisation, mobile service statistics, customer experience insights, and planned works notifications. In addition, the role also supports bespoke and contractual reporting or task requirements for strategic clients.

Beyond producing accurate reports, the Client Reporting Analyst interprets data to provide insights and recommendations that enhance client service delivery. The role also contributes to continuous improvement by focusing on automation, scripting, and optimisation of manual processes, with the aim of creating efficiencies and driving better outcomes for clients and internal teams.

Key Responsibilities

• Develop, maintain, and deliver scheduled reports such as governance reporting, service performance reports, utilization reports, mobile statistics
• Respond to ad-hoc and bespoke reporting requests from client-facing teams and strategic clients. Proactively monitor client health and highlight risks, opportunities, or service trends.
• Analyse reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction. Implementation & Delivery Support
• Ensure all reporting and tasks are completed accurately and within defined timeframes.
• Maintain strong version control, documentation, and consistency across reporting outputs.
• Proactively identify and implement process improvements through automation, scripting, AI, or alternative toolsets.
• Collaborate with Client Success Managers, Client Delivery Managers, and Client Success Specialists to ensure reporting aligns to business needs, supports client success objective and provides value to the clients.
• Contribute to overall customer governance frameworks through accurate, timely, and data-driven reporting.
• Maintain accurate documentation of processes and work instructions, ensuring updates are completed every six months
  
  

What You Need

Non-negotiables

• Bachelor’s degree (or equivalent professional diploma) in Information Technology, Computer Science, Data Analytics, Telecommunications, Business Information Systems, or a related field.
• 3+ years’ experience in a reporting, business intelligence, or data analysis role, preferably in ICT, telecommunications, or managed services.
• Demonstrated experience inproducing client-facing reports(governance packs, SLA dashboards, utilisation reports, etc.).
• Strong proficiency inMicrosoft Excel(advanced formulas, pivot tables, automation techniques) andPower BIfor data analytics and visualisation.
• Understanding of telecommunications or ICT services, such as WAN, SIP, and mobile network statistics.
• Strong analytical and problem-solving skills with an ability to turn raw data into meaningful insights and recommendations.
• Knowledge of service-level agreements (SLAs) and performance reporting in a client-facing context.
• Attention to Detail:Ensures reporting accuracy and consistency across all tasks.
• Time Management:Prioritises effectively to meet tight reporting deadlines in a structured and reliable manner.
• Continuous Improvement Mindset:Constantly seeks opportunities to improve processes, reduce manual effort, and increase efficiency.
• Client Focus:Understands the impact of reporting on client relationships and governance, tailoring outcomes to business needs.
• Demonstrated experience working within an ITIL-based environment.
  
  

Preferred Skills/expertise

• Bachelor’s degree (or equivalent professional diploma) in Information Technology, Computer Science, Data Analytics, Telecommunications, Business Information Systems, or a related field.
• Hands-on involvement in process improvement initiatives via scripting, automation, or streamlining of manual workflows is highly desirable.
• Demonstrated skill inscript-based automation(e.g., Python, Power Automate, VBA, or similar) and awareness of AI-enabled automation opportunities.
• ITIL 4 certification.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply