Client Relationship Management - Specialist.

Marsh; Manila; Hybrid; PHP 391,000 - 670,000; Full time

Job summary

Marsh Philippines is seeking a Client Relationship Management Specialist to serve as the first point of contact for day-to-day communication with numerous accounts, manage communications, and support client relationships across a portfolio of business. The role offers exposure to senior professionals, client research, and development of relationship management skills in a global firm.

The position emphasizes multi-account coordination, accurate follow-through on processes, and collaboration

Qualifications

• Strong communication and relationship management skills.
• Ability to manage multiple accounts and priorities.
• Good research, analytical, and organizational skills.
• Ability to handle transactional work and follow processes.
• Sound judgement in resolving issues and knowing when to elevate.
• Interest in client service, account management, and business development.

Responsibilities

• Serve as the first point of contact for day-to-day communication with assigned accounts.
• Follow up on correspondences and manage ongoing communications.
• Conduct client research, industry research, benchmarking studies, and risk maps for internal and external use.
• Support day-to-day account management tasks, including billing transactional work, calendars, and timelines.
• Liaise between internal senior professionals and business accounts.
• Manage account concerns or issues and elevate appropriately when needed.
• Collect insights on relationship satisfaction and report findings to senior colleagues.
• Begin building relationships with professional counterparts at client organizations.
• Maintain fluency in the Company's service offerings and market trends.

Skills

Communication skills

Relationship management

Multi-account handling

Research and analytical

Organizational skills

Issue escalation

Education

Advanced education

Job description

Company: Marsh

Client Relationship Management Specialist

Marsh Philippines is looking for a Client Relationship Management Specialist to serve as the first point of contact for day-to-day communication with numerous and/or complex accounts, manage communications, and support client relationships across a portfolio of business.

What is in it for you?

• Opportunity to support complex client accounts and build experience in client relationship management
• Exposure to internal senior professionals and business accounts
• Chance to develop knowledge of client businesses, industry trends, and MMC service offerings
• A role that helps build sales capabilities, relationship management skills, and professional networks

We will count on you to:

• Serve as the first point of contact for day-to-day communication with assigned accounts
• Follow up on correspondences and manage ongoing communications
• Conduct client research, industry research, benchmarking studies, and risk maps for internal and external use
• Support day-to-day account management tasks, including billing transactional work, calendars, and timelines
• Liaise between internal senior professionals and business accounts
• Manage account concerns or issues and elevate appropriately when needed
• Collect insights on relationship satisfaction and report findings to senior colleagues
• Begin building relationships with professional counterparts at client organizations
• Maintain fluency in the Company's service offerings and market trends

What you need to have:

• Strong communication and relationship management skills
• Ability to manage multiple accounts and priorities
• Good research, analytical, and organizational skills
• Ability to handle transactional work and follow processes accuratelyTI
• Sound judgement in resolving issues and knowing when to elevate when needed
• Interest in client service, account management, and business development
• Advanced education and readiness to develop professional skills in a client-facing role

What makes you stand out:

• Experience supporting complex or priority client accounts
• Exposure to benchmarking, research analysis, or risk mapping
• Strong ability to coordinate across internal teams and external stakeholders
• Familiarity with client satisfaction, retention, and account growth activities
• Interest in expanding knowledge of MMC products, services, and market trends

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.