Client Relations Team Lead – Renewal & Partner Growth

AIA Shared Services; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

MediCard Phils., Inc. is a leading HMO provider in the Philippines and is seeking assertive professionals for a Corporate Care Manager role.

The position focuses on meeting renewal sales targets, developing strong relationships with partners and intermediaries, and coordinating after-sales activities to ensure client satisfaction. The role requires training and mentoring colleagues, collaborating with internal teams such as Operations, and driving renewal initiatives with measurable KPIs.

Qualifications

• Meet renewal sales and revenue goals/ targets.
• Maintain and develop relationships with business partners/ intermediaries/ accounts.
• Be a productive team member of the division.
• Enable/ train personnel assigned to work with/ reporting to them.
• Devise and implement renewal and after- sales specific plans/initiatives and execute them with internal and external stakeholders.

Responsibilities

• Renewal and after-sales planning to sustain and grow the portfolio.
• Manage engagement with partners/ intermediaries through regular reviews and touchpoints.
• Develop insights about partners/ clients to identify upselling and cross-selling opportunities.
• Train, coach and mentor team members to improve performance.
• Collaborate with Operations and other internal stakeholders to execute division strategies.
• Provide computation, recommendation and approval of rates and benefits for renewing accounts.

Job description

MediCard Phils., Inc. is a leading HMO provider in the Philippines and is seeking assertive professionals for a Corporate Care Manager role.

The position focuses on meeting renewal sales targets, developing strong relationships with partners and intermediaries, and coordinating after-sales activities to ensure client satisfaction. The role requires training and mentoring colleagues, collaborating with internal teams such as Operations, and driving renewal initiatives with measurable KPIs.