Client Management Officer (Assistant Supervisor/Team Leader role)

AIA Shared Services; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

MediCard Phils., Inc. is a leading HMO provider in the Philippines and is seeking assertive professionals for a Corporate Care Manager role.

The position focuses on meeting renewal sales targets, developing strong relationships with partners and intermediaries, and coordinating after-sales activities to ensure client satisfaction. The role requires training and mentoring colleagues, collaborating with internal teams such as Operations, and driving renewal initiatives with measurable KPIs.

Qualifications

• Meet renewal sales and revenue goals/ targets.
• Maintain and develop relationships with business partners/ intermediaries/ accounts.
• Be a productive team member of the division.
• Enable/ train personnel assigned to work with/ reporting to them.
• Devise and implement renewal and after- sales specific plans/initiatives and execute them with internal and external stakeholders.

Responsibilities

• Renewal and after-sales planning to sustain and grow the portfolio.
• Manage engagement with partners/ intermediaries through regular reviews and touchpoints.
• Develop insights about partners/ clients to identify upselling and cross-selling opportunities.
• Train, coach and mentor team members to improve performance.
• Collaborate with Operations and other internal stakeholders to execute division strategies.
• Provide computation, recommendation and approval of rates and benefits for renewing accounts.

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

• 1.Meet renewal sales and revenue goals/ targets;
• 2.Maintain and Develop relationships (current partners and new on- boarded partners) with business partners/ intermediaries/ accounts;
• 3.Be a productive team member of the division;
• 4.Enable/ train personnel assigned to work with/ reporting to them.
• They must devise and implement renewal and after- sales specific plans/initiatives and execute them (while meeting daily activity metrics and initiative target returns) in tandem with internal stakeholders as well as external partners/ intermediaries, including cost management initiatives and utilization discussions.
• Corporate Care Managers must ensure that partners/ intermediaries and mutual clients/accounts are satisfied/ delighted with the Company’s (Medicard) services at all times. This will in turn complete the sales cycle that brings in repeat/ renewal business. They also need to inform their Company of new contacts/partners and new sales & marketing opportunities that may arise from up-selling and cross-selling discussions with existing and newly- onboarded partners.
• Effectively manage renewal business engagement with partners/ intermediaries by performing regular business reviews and touch point meetings that aims to help manage the account’s/ the portfolio’s Medicard health solutions (based on agreed KPIs).

• Is involved in the on- boarding and after- sales of the accounts;
• Developing and maintaining productive relationships with partners/ intermediaries anchored on data and metrics/ measures’ results;
• Understanding the partner/ intermediaries’ market and client portfolio thus being able to provide service levels agreed and being able to identify upselling and cross- selling/ potential business opportunities; includes business and healthcare insights;
• Train, Influence, Inspire and Lead other Corporate Care Officers and Associates, other members of the team via regular coaching and mentoring sessions apart from the operational requirements of daily activity management;
• Work closely with internal stakeholders ie. Operations;
• Conduct required initiatives and activities as outlined in the strategies of the division and Medicard;
• Provides computation, recommendation and/ or approval of rates and benefits for the renewing accounts.
• Performs other tasks as required by Medicard’s management.
• Is of 100% integrity in all tasks and work requirements and engagements.
• Fully represents the Medicard brand while performing any and all tasks and work requirements and engagements.