Client Relations Manager

Our Clients; Quezon City; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Our Clients is seeking a Client Relations Manager (Real Estate) to oversee the end-to-end client experience in Quezon City. The role focuses on prompt resolution of concerns, billing inquiries, and robust after-sales support to sustain loyalty.

The ideal candidate will have 5+ years in real estate client relations or customer service, with proven leadership, negotiation, and CRM/Microsoft Office skills. On-site employment with a strong emphasis on service excellence.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, or related discipline.
• At least 5 years of managerial experience in Client Relations or Customer Service within the Real Estate industry.
• Must come from a real estate developer or property management company.
• Strong knowledge of client management, customer service, billing coordination, and complaint resolution.
• Excellent interpersonal, negotiation, and leadership skills.
• Proficient in CRM systems and Microsoft Office applications.

Responsibilities

• Manage all client relations activities from turnover through after-sales support.
• Ensure prompt handling of customer inquiries, requests, complaints, and escalations.
• Supervise billing inquiries, payment concerns, and customer account-related issues.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Monitor customer satisfaction and implement initiatives to improve service quality.
• Develop and maintain customer communication programs.
• Track customer service KPIs and prepare regular performance reports.
• Lead, coach, and develop the Client Relations team to achieve service excellence.
• Recommend process improvements to enhance customer experience.

Skills

Client management

Customer service

Billing coordination

Complaint resolution

Education

Bachelor's Degree in Business Administration

Tools

CRM systems

Microsoft Office

Job description

Client Relations Manager (Real Estate)

Location: Quezon City
Work Setup: On-site
Employment Type: Full-time

Job Summary

The Client Relations Manager is responsible for managing the overall client experience by ensuring prompt resolution of customer concerns, efficient handling of billing-related inquiries, and excellent after-sales support. This role plays a key part in maintaining long-term customer satisfaction and loyalty.

Key Responsibilities

• Manage all client relations activities from turnover through after-sales support.
• Ensure prompt handling of customer inquiries, requests, complaints, and escalations.
• Supervise billing inquiries, payment concerns, and customer account-related issues.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Monitor customer satisfaction and implement initiatives to improve service quality.
• Develop and maintain customer communication programs.
• Track customer service KPIs and prepare regular performance reports.
• Lead, coach, and develop the Client Relations team to achieve service excellence.
• Recommend process improvements to enhance customer experience.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or a related discipline.
• At least 5 years of managerial experience in Client Relations or Customer Service within the Real Estate industry.
• Must come from a real estate developer or property management company.
• Strong knowledge of client management, customer service, billing coordination, and complaint resolution.
• Excellent interpersonal, negotiation, and leadership skills.
• Proficient in CRM systems and Microsoft Office applications.