Customer Care Specialist – Real Estate

Private Advertiser; Marikina; On-site; PHP 300,000 - 420,000; Full time

Job summary

Private Advertiser in Marikina City is seeking a Customer Care Specialist to serve as a primary liaison for clients on inquiries, property transactions, documentation, and account concerns. You will coordinate with internal teams to ensure timely, professional, and efficient service for clients.

The role emphasizes strong communication, CRM usage, and cross-functional collaboration within a real estate context, with a day shift and onsite setup in Marikina.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or a related field.
• Experience in real estate industry is highly preferred.
• 1–2 years in customer service, care, sales support, or related role.

Responsibilities

• Serve as the primary point of contact for client inquiries, requests, concerns, and property-related transactions.
• Respond accurately and professionally through phone, email, messaging platforms, and other channels.
• Assist clients with requirements, documentation, account concerns, and property-related inquiries.
• Maintain a customer-focused approach throughout the client transaction.
• Coordinate with multiple departments to facilitate client requests.
• Monitor status of pending concerns, documents, and requirements; follow up as needed.
• Investigate and resolve customer concerns within scope; escalate when necessary.
• Maintain organized records of interactions, transactions, and resolutions.

Skills

Customer Service

Communication

CRM Systems

Coordination

MS Office

Attention to Detail

Real Estate Knowledge

Education

Bachelor's degree in Business Administration, Marketing or Real Estate Management

Tools

CRM Platforms

Property Management Systems

Job description

Customer Care Specialist – Real Estate

Location: Marikina City – Head Office
Work Setup: Onsite
Schedule: Monday–Friday | 9:00 AM–6:00 PM
Shift: Day Shift

Job Summary

We are looking for a Customer Care Specialist to serve as a key support point for clients regarding inquiries, property-related transactions, documentation, and account concerns. The role will coordinate with various internal teams to ensure concerns are addressed promptly and clients receive professional and efficient service.

Key Responsibilities

Customer Care & Client Support

• Serve as the primary point of contact for client inquiries, requests, concerns, and property-related transactions.

• Respond accurately and professionally through phone, email, messaging platforms, and other communication channels.

• Assist clients with requirements, documentation, account concerns, and property-related inquiries.

• Maintain a customer-focused approach throughout the client transaction.

CRM & System Support

• Provide basic technical and operational assistance to clients and internal users.

• Assist with account access, data updates, and basic troubleshooting.

• Maintain accurate client information, transaction records, and documentation in CRM and property management systems.

• Coordinate with system administrators or technical teams for issues requiring further assistance.

Coordination & Issue Resolution

• Coordinate with Property Management, Sales, Documentation, Engineering, Finance, and other departments to facilitate client requests.

• Monitor the status of pending concerns, documents, and operational requirements.

• Follow up with concerned departments to ensure timely completion of pending actions.

• Investigate and resolve customer concerns within the scope of the role.

• Escalate complex or unresolved concerns to the appropriate department or management.

• Ensure clients are properly updated regarding the status and resolution of their concerns.

Documentation & Reporting

• Assist in reviewing and processing property-related documents and client requirements.

• Maintain organized records of customer interactions, requests, transactions, and resolutions.

• Prepare basic reports, monitoring sheets, and updates related to customer concerns.

• Ensure customer and transaction information is handled accurately and confidentially.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, or a related field.

• Relevant experience in the real estate industry is highly preferred.

• At least 1–2 years of experience in customer service, customer care, sales support, property management, real estate operations, or a related role.

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Familiarity with real estate and property-related documentation and processes.

• Experience using CRM platforms, property management systems, or business software.

• Basic troubleshooting skills and ability to assist with system-related concerns.

• Strong coordination, organization, and follow-up skills.

• Able to manage multiple concerns and prioritize tasks in a fast-paced environment.

• Detail-oriented, resourceful, and solutions-driven.

• Proficient in Microsoft Office or Google Workspace.

• Must be based in or near Marikina City.