Client Relations & Call Center Analyst

Personiv; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading call center company in the Philippines is seeking individuals for a customer service role. The responsibilities include managing inbound and outbound communications, building relationships, and ensuring client information meets eligibility requirements. Applicants should be high school graduates with relevant call center experience or college graduates even without prior experience. This position offers a dynamic environment and opportunities for career growth.

Qualifications

• Minimum of 1-2 years of call center experience or 6 months to 1 year in BPO.
• Fresh graduates accepted if they are college graduates.
• Strong communication skills and customer service orientation.

Responsibilities

• Manage inbound and outbound calls and inquiries.
• Build trust through open communication.
• Ensure compliance with KPIs and handle complaints.
• Document information and improve quality results.

Skills

Communication skills

Problem-solving

Customer service

Education

High school graduate

College graduate

Job description

A leading call center company in the Philippines is seeking individuals for a customer service role. The responsibilities include managing inbound and outbound communications, building relationships, and ensuring client information meets eligibility requirements. Applicants should be high school graduates with relevant call center experience or college graduates even without prior experience. This position offers a dynamic environment and opportunities for career growth.