Client Operations Team Lead – Partnerships & Growth

MicroSourcing; Philippines; On-site; PHP 60,000 - 90,000; Full time

Job summary

MicroSourcing in the Philippines is seeking a People and Partnership Account Manager (Team Lead) to oversee the operation of assigned clients and ensure quality delivery of services. You will be the main client contact across Microsourcing departments and help set up client operations in the Philippines.

The role requires at least 1 year leading a team, strong English communication, and proficiency with MS Office.

Qualifications

• Bachelor's degree or higher; graduate studies preferred.
• At least 1 year experience in managing a team as lead or supervisor.
• Excellent verbal and written communication with internal and external customers.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure and meet deadlines with a positive attitude.
• Excellent English communication (written and spoken).
• Willing to cover other shifts.
• Dependable to be at work during assigned shifts.
• Ability to work well in a fast-paced, changing environment and follow instructions.
• Ability to work independently.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track daily attendance.
• Implement policies, deadlines, and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and VP of Operations.
• Disseminate information to employees, such as updates on policies and company events.
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making.
• Develop reports/processes that improve offshore project planning and performance.
• Other duties as assigned by the supervisor.

Skills

Team leadership

Communication skills

MS Office proficiency

English language proficiency

Ability to work under pressure

Education

Bachelor's degree

Graduate studies preferred

Tools

MS Office Suite

Job description

MicroSourcing in the Philippines is seeking a People and Partnership Account Manager (Team Lead) to oversee the operation of assigned clients and ensure quality delivery of services. You will be the main client contact across Microsourcing departments and help set up client operations in the Philippines.

The role requires at least 1 year leading a team, strong English communication, and proficiency with MS Office.