Client Operations Support Associate

MicroSourcing; Philippines; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive pay

Healthcare from day one

PTO with cash out

Group life insurance

Performance bonuses

Flexible work arrangements

Team events

Job summary

MicroSourcing International is hiring for a Community Operations Support Associate in the Philippines. The role focuses on supporting CAMs, handling inquiries about work orders, ARC forms, and association responsibilities, and coordinating administrative tasks with service providers.

The ideal candidate has a Bachelor's in Accountancy (or related field) and 3+ years in accounting or bookkeeping, with strong Excel skills and familiarity with MYOB, QuickBooks, and Xero.

Qualifications

• Bachelor's degree in Accountancy (or related field) and 3+ years accounting/bookkeeping experience.
• Proficiency with MS Excel and accounting software (MYOB, QuickBooks, Xero).
• Strong attention to detail; good organizational and time-management skills.

Responsibilities

• Support a specified group of CAMs (2-3) and portfolio of accounts.
• Handle customer calls and answer questions about work orders and ARC associations.
• Collaborate with CAM on administrative tasks (e.g., processing community-wide mailers).
• Manage follow-up and close-out of work order tickets.
• Weekly follow-ups on standard work orders with Service Providers and note progress.

Skills

MS Excel

Attention to detail

Time management

Independent work

Team collaboration

Education

Bachelor's degree in Accountancy

Finance or Business Administration degree

Tools

MYOB

QuickBooks

Xero

Job description

Discover your 100% YOU with MicroSourcing ! Position: Client Operations Support Associate Work setup & shift: Night shift and WFH

Why join MicroSourcing?

• Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth : Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As Community Support you will:

• Supports a specified group of CAMs (2-3) and specific portfolio of accounts
• Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
• Partner with CAM on administrative tasks such as processing community wide mailers with SouthData
• Manage follow-up, and closing work order tickets
• Weekly follow up on all standard work orders with Service Providers, note accounts on progress and close out if completed
• Receive, process and manage 4041 Forms and all other address change requests
• Review open compliance items to follow-up and ensure completion is notated
• Prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s)
• Process approval/denial of ARC applications, send to homeowners, and file accordingly

What You Need?

• Bachelor's degree in Accountancy, Finance, Business Administration, or a related field
• 3+ years of relevant experience in accounting or bookkeeping (fresh graduates may be considered)
• Proficiency in MS Excel and accounting software: MYOB, Quickbooks, Xero
• Familiarity with Australian tax regulations and financial reporting standards will be advantageous
• Strong attention to detail and high level of accuracy
• Good organizational and time-management skills
• Ability to work independently and as part of a team

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing , equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

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