Remote Client Operations Support Specialist

MicroSourcing; Manila; On-site; PHP 345,960 - 446,400; Full time

Benefits offered by this job

Healthcare from day one

Family coverage

Paid time off with cash conversion

Group life insurance

Performance bonus

Job summary

MicroSourcing in Manila, Philippines, invites applications for a Client Operations Support Associate. The role supports CAMs and a portfolio of accounts, handling inquiries on work orders, ARC requests, and Association duties, with a focus on accuracy and timely follow-ups.

You'll collaborate with CAM on administrative tasks, manage 4041 forms, and prepare ARC applications for board evaluation, while maintaining strong communication and organizational skills in a night-shift, remote environment.

Qualifications

• Bachelor’s degree in Accountancy, Finance, Business Administration, or related field.
• 3+ years of relevant accounting or bookkeeping experience.
• Proficiency in MS Excel and MYOB, QuickBooks, Xero.
• Familiarity with Australian tax regulations advantageous.
• Strong attention to detail and accuracy.

Responsibilities

• Supports a specified group of CAMs (2-3) and a portfolio of accounts.
• Receive customer phone calls and answer questions related to status of work orders, ARC requests, or Association responsibilities.
• Partner with CAM on administrative tasks such as processing community wide mailers with SouthData.
• Manage follow-up and closing of work order tickets.
• Weekly follow up on standard work orders with Service Providers; note progress and close out if completed.
• Receive, process and manage 4041 Forms and all address change requests.
• Review open compliance items to ensure completion is notated.
• Prepare Architectural Review Applications (ARC) for evaluation by Board/Committee(s).
• Process approval/denial of ARC applications, send to homeowners, and file accordingly.

Skills

MS Excel

Accounting software

Detail-oriented

Time management

Independent work

Education

Bachelor’s degree in Accountancy, Finance, Business Administration, or related field

Tools

MYOB

QuickBooks

Xero

Job description

Discover your 100% YOU with MicroSourcing!

Position: Client Operations Support Associate

Work setup & shift: Night shift and WFH

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As Community Support you will:

• Supports a specified group of CAMs (2-3) and specific portfolio of accounts
• Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
• Partner with CAM on administrative tasks such as processing community wide mailers with SouthData
• Manage follow-up, and closing work order tickets
• Weekly follow up on all standard work orders with Service Providers, note accounts on progress and close out if completed
• Receive, process and manage 4041 Forms and all other address change requests
• Review open compliance items to follow-up and ensure completion is notated Prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s)
• Process approval/denial of ARC applications, send to homeowners, and file accordingly
  
  

What You Need

• Bachelor's degree in Accountancy, Finance, Business Administration, or a related field
• 3+ years of relevant experience in accounting or bookkeeping (fresh graduates may be considered)
• Proficiency in MS Excel and accounting software: MYOB, Quickbooks, Xero
• Familiarity with Australian tax regulations and financial reporting standards will be advantageous
• Strong attention to detail and high level of accuracy
• Good organizational and time-management skills
• Ability to work independently and as part of a team
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply