IT Support Engineer | Remote & On‑Site Troubleshooting

Tarro; Pajo; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

Tarro is looking for an IT Support Engineer in Cebu, Philippines, to provide on-site or remote support for hardware, software, and networking issues. Key responsibilities include monitoring systems, installing and configuring hardware, and managing support tickets. The ideal candidate has extensive experience with Linux, Windows, and macOS, and at least 2 years in operations handling production support. Tarro values diversity and is an Equal Opportunity Employer.

Qualifications

• Extensive experience with Linux, Windows, and macOS.
• At least 2 years of experience in operations and handling production support issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide on-site or remote technical support for end-users experiencing issues.
• Monitor and maintain computer systems and networks.
• Debug production applications and perform general network troubleshooting.

Skills

Linux

Windows

macOS

Network administration (WAN, LAN, DNS, DHCP)

Basic network tools (ssh, ping, telnet, traceroute)

IT asset management (ITAM)

Mobile Device Management (MDM)

Google Workspace

Jira

Jenkins

Ansible

Grafana

Job description

Tarro is looking for an IT Support Engineer in Cebu, Philippines, to provide on-site or remote support for hardware, software, and networking issues. Key responsibilities include monitoring systems, installing and configuring hardware, and managing support tickets. The ideal candidate has extensive experience with Linux, Windows, and macOS, and at least 2 years in operations handling production support. Tarro values diversity and is an Equal Opportunity Employer.