Client & Operations Coordinator (Australian Clients and VA Team)

Virtual Assistant Broker Solutions OPC; Las Piñas; Remote; PHP 350,000 - 550,000; Full time

Job summary

WeDoVas, a Philippines-based provider of skilled virtual assistants to Australian professionals, is seeking a Client & Operations Coordinator to be the day-to-day face for our clients and to keep the VA team running smoothly.

You’ll work with our PH team and Australian clients, maintain strong relationships, manage transitions, track KPIs, and support HR and marketing with business development initiatives. Location preference: Las Piñas / Metro Manila.

Qualifications

• Experience communicating with Australian clients by phone, email or video.
• Strong organisational skills and ability to manage multiple clients and VAs.
• Excellent spoken and written English with a confident phone manner.

Responsibilities

• Manage regular communication and coordination with Australian clients
• Act as the primary day-to-day contact for your assigned clients
• Build and maintain strong professional relationships with clients
• Make first contact with new client leads, follow up enquiries, and support management with business development initiatives
• Monitor client satisfaction and follow up on feedback proactively
• Manage transitions when a VA changes, leaves or needs replacing
• Coordinate VA replacements and handle day-to-day management and monitoring of VAs
• Track VA performance and productivity against agreed KPIs
• Keep accurate operational records and client and VA information
• Prepare regular operational updates and reports for management
• Support management and the marketing team with business development initiatives

Job description

About the role

WeDoVas places skilled virtual assistants with Australian professional services businesses, including mortgage brokers, insurance brokers, bookkeepers, paralegals and assistant accountants. We’re looking for a confident, personable and highly organised Client & Operations Coordinator to be the day-to-day face of WeDoVas for our Australian clients and to keep our VA team running smoothly.

This is a multi-faceted role. You’ll work with our team in the Philippines and also with clients in Australia. You’ll be one of the main people our clients hear from regularly, so a natural, engaging communication style and real comfort talking to people matter as much as your organisational skills.

Location preference if you live around Las Pinas City or in Metro Manila.

You’ll work closely with our HR Manager on employee-related matters, so that operational decisions involving VAs stay aligned with company policy and HR requirements.

Key responsibilities

• Manage regular communication and coordination with Australian clients




• Act as the primary day-to-day contact for your assigned clients




• Build and maintain strong professional relationships with clients




• Make first contact with new client leads, follow up enquiries, and support management with business development initiatives




• Monitor client satisfaction and follow up on feedback proactively




• Manage transitions when a VA changes, leaves or needs replacing




• Coordinate VA replacements and handle the day-to-day management and monitoring of VAs




• Track VA performance and productivity against agreed KPIs




• Keep accurate operational records and client and VA information




• Prepare regular operational updates and reports for management




• Support management and the marketing team with business development initiatives

About you

• Excellent spoken and written English, with a confident, warm phone and video manner




• Experience working directly with Australian clients or customers (by phone, email or video)




• A strong understanding of Australian client expectations and business culture




• A natural, conversational communication style




• Experience coordinating, supervising or managing a remote team (VA management experience highly regarded)




• Strong organisational skills, and comfort juggling multiple clients and VAs at once




• A proactive problem-solver who follows up rather than waiting to be asked




• Strong attention to detail and follow-through




• Comfortable communicating with clients, VAs and management




• Personable, approachable, professional and confident