Australian Client & VA Operations Lead

Virtual Assistant Broker Solutions OPC; Las Piñas; Remote; PHP 350,000 - 550,000; Full time

Job summary

WeDoVas, a Philippines-based provider of skilled virtual assistants to Australian professionals, is seeking a Client & Operations Coordinator to be the day-to-day face for our clients and to keep the VA team running smoothly.

You’ll work with our PH team and Australian clients, maintain strong relationships, manage transitions, track KPIs, and support HR and marketing with business development initiatives. Location preference: Las Piñas / Metro Manila.

Qualifications

• Experience communicating with Australian clients by phone, email or video.
• Strong organisational skills and ability to manage multiple clients and VAs.
• Excellent spoken and written English with a confident phone manner.

Responsibilities

• Manage regular communication and coordination with Australian clients
• Act as the primary day-to-day contact for your assigned clients
• Build and maintain strong professional relationships with clients
• Make first contact with new client leads, follow up enquiries, and support management with business development initiatives
• Monitor client satisfaction and follow up on feedback proactively
• Manage transitions when a VA changes, leaves or needs replacing
• Coordinate VA replacements and handle day-to-day management and monitoring of VAs
• Track VA performance and productivity against agreed KPIs
• Keep accurate operational records and client and VA information
• Prepare regular operational updates and reports for management
• Support management and the marketing team with business development initiatives

Job description

WeDoVas, a Philippines-based provider of skilled virtual assistants to Australian professionals, is seeking a Client & Operations Coordinator to be the day-to-day face for our clients and to keep the VA team running smoothly.

You’ll work with our PH team and Australian clients, maintain strong relationships, manage transitions, track KPIs, and support HR and marketing with business development initiatives. Location preference: Las Piñas / Metro Manila.