BUSINESS UNIT COORDINATOR (Client & Operations Coordinator)

Virtual Assistant Broker Solutions OPC; Metro Manila; Remote; PHP 502,000 - 725,000; Full time

Job summary

WeDoVas is seeking a confident, personable Client & Operations Coordinator to be the day‑to‑day face for Australian clients and to help keep our VA team running smoothly.

This client‑facing role works closely with the HR Manager on employee matters to ensure operational decisions align with company policies and HR requirements while delivering exceptional service.

Qualifications

• Excellent spoken and written English; confident, warm communication style.
• Experience coordinating, supervising or managing a remote team.
• Strong organisational skills and ability to juggle multiple clients and VAs.

Responsibilities

• Manage regular communication with Australian clients.
• Serve as the primary day‑to‑day contact for assigned clients.
• Build and maintain strong professional relationships with clients.
• Monitor client satisfaction and proactively follow up on feedback.
• Coordinate VA transitions and day‑to‑day management of VAs.
• Track VA performance and productivity against KPIs.
• Maintain accurate operational records and client/VA information.
• Prepare regular operational updates and reports for management.
• Support management and the marketing team with business development initiatives.

Skills

English fluency

Client facing

Remote team coordination

Organisational skills

Problem solving

Attention to detail

Relationship building

Job description

About the role

WeDoVas places skilled virtual assistants with Australian professional services businesses — including mortgage brokers, insurance brokers, bookkeepers, paralegals and accountants. We're looking for a confident, personable and highly organised Client & Operations Coordinator to be the day-to-day face of WeDoVas for our Australian clients and to help keep our VA team running smoothly.

This is a client-facing role. You'll be one of the main people our clients hear from regularly, so a natural, engaging communication style and genuine comfort talking to people matters as much as your organisational skills.

The role works closely with the HR Manager on employee-related matters to ensure that operational decisions involving VAs remain aligned with company policies and HR requirements.

Key responsibilities

• Managing regular communication and coordination with Australian clients
• Serving as a primary day-to-day point of contact for assigned clients
• Building and maintaining strong professional relationships with clients
• Monitoring client satisfaction and proactively following up on feedback
• Managing transitions when a VA changes, leaves or requires replacement
• Coordinating VA replacements and day-to-day management and monitoring of virtual assistants
• Tracking VA performance and productivity against agreed KPIs
• Maintaining accurate operational records and client/VA information
• Preparing regular operational updates and reports for management
• Supporting management and the marketing team with business development initiatives

About you

• Excellent spoken and written English, with a confident, warm phone and video manner
• Natural, conversational communication style
• Strong understanding of Australian client expectations and business culture
• Experience coordinating, supervising or managing a remote team
• VA management experience highly regarded
• Strong organisational skills — comfortable juggling multiple clients and VAs at once
• Proactive problem-solver who follows up rather than waits to be asked
• Strong attention to detail and follow-through
• Comfortable communicating with clients, VAs and management
• Naturally personable, approachable, professional and confident