General Administration Support - Credit Admin (Dayshift - Onsite)

VAP; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

HMO w/ Dental Coverage + Dependents

2-week paid Holiday Break

Fixed weekends off (Sat and Sun)

Day shift schedule

Job summary

VAP is seeking a detail-oriented General Administration professional to support credit administration in a financial lending environment. You’ll handle incoming financial applications, maintain accurate records in LOS, follow up on documentation, and provide administrative support to brokers and the Credit team while ensuring compliance.

Ideal candidates have proven admin experience in lending, strong data entry and confidentiality, and familiarity with CRM and LOS systems.

Qualifications

• Proven admin experience in a financial lending environment.
• Data entry and processing of financial product information.
• Strong admin, data entry, and record-management skills.
• Proficient with CRM platforms and LOS/financial systems.
• Understanding of documentation requirements and confidentiality.
• Familiarity with regulatory compliance frameworks.
• Strong organisational and problem-solving abilities.
• Excellent written and verbal communication with brokers and teams.
• Resilient, adaptable, and able to work under pressure.

Responsibilities

• Receive, review, and enter incoming financial applications into LOS.
• Follow up with brokers for outstanding information or docs.
• Upload and record attachments and correspondence in LOS.
• Maintain accurate and up-to-date application records.
• Monitor workflows in shared mailboxes.
• Communicate professionally with brokers about requirements and updates.
• Issue standard correspondence for additional information.
• Escalate complex or sensitive matters to the proper team.
• Maintain audit trails of submissions and actions.
• Protect customer privacy and confidentiality in handling data.
• Adhere to identity verification and information security rules.
• Liaise with brokers and Credit team to support processing.
• Identify opportunities to improve Credit processes and systems.
• Support business initiatives and strategic priorities.

Skills

Administrative experience

Data entry

Record management

Documentation handling

Data privacy

Regulatory compliance

Organisational skills

Problem solving

Written and verbal communication

Tools

CRM platforms

Loan origination systems

Financial systems

Job description

Experienced in financial administration and accurate data entry?

Skilled at reviewing applications and managing important documentation?

Confident handling sensitive information in a compliance-focused environment?

Keep lending applications accurate, organised, and moving forward.

About the Role

We’re looking for a detail-oriented General Administration professional to support credit administration within a financial lending environment. You’ll handle incoming financial applications, maintain accurate records in loan origination systems, follow up on outstanding documentation, and provide administrative support to brokers and the Credit team while ensuring compliance with internal processes and regulatory requirements.

Ideal Candidate (Must-Have Requirements)

• Proven experience in administration within a financial lending environment.

• Experience with data entry and processing information related to financial products.

• Strong administrative, data entry, and record-management skills.

• Proficiency in CRM platforms, loan origination systems, and other financial systems.

• Good understanding of documentation requirements, data privacy, and confidentiality when handling sensitive information.

• Familiarity with regulatory requirements and compliance frameworks is highly regarded.

• Strong organisational and problem-solving skills, with the ability to manage competing priorities.

• Professional written and verbal communication skills when dealing with brokers and internal stakeholders.

• Resilient and adaptable, with the ability to work accurately under pressure.

Tasks and Responsibilities

• Receive, review, and enter incoming financial applications and supporting documentation into loan origination systems (LOS).

• Follow up with brokers to obtain outstanding information or documentation required to complete application entries.

• Accurately upload and record document attachments, supporting information, and correspondence within the LOS.

• Maintain accurate and up-to-date application records and documentation.

• Monitor and manage workflows within shared group mailboxes.

• Communicate professionally and respectfully with brokers regarding application requirements and updates.

• Issue standard correspondence requesting additional information or documentation when authorised.

• Escalate complex, sensitive, vulnerable customer, or complaint-related matters to the appropriate team.

• Maintain accurate documentation and audit trails of application submissions and administrative actions.

• Protect customer privacy and confidentiality when handling personal and financial information.

• Follow identity verification and information security requirements when communicating with customers and brokers.

• Liaise with brokers and the Credit team to support application processing and resolve documentation gaps.

• Identify opportunities to improve Credit team processes, systems, and procedures.

• Contribute to the Credit team and support business initiatives and strategic priorities.

• Perform other duties as directed by management.

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents

• 2-week paid Holiday Break. Enjoy the season without worrying about your work.

• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.

• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Strong and Stable Internet Connection for uninterrupted video interviews

• Laptop or PC with Webcam for online assessments and interviews

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About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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