Client Onboarding Associate

Pacific Equities Holding Corp.; Cebu City; On-site; PHP 300,000 - 520,000; Full time

Job summary

Pacific Equities Holding Corp. seeks a KYC/KYB Associate to support end‑to‑end client onboarding. You will collect and review documents, validate information, and monitor onboarding activities to ensure accurate client Activation.

You will coordinate with Growth, Compliance, Legal, Operations, Product, Finance, and Technical teams to facilitate timely onboarding and maintain strong client communication throughout the process.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Legal Management, Banking, Economics, Information Systems, or a related field.
• Prior experience in KYC, KYB, Client Onboarding, compliance operations, banking, fintech, payments, SaaS, or software services is preferred.
• Familiarity with corporate documents and business registration requirements is preferred.
• Basic understanding of KYC, AML/CFT, beneficial ownership, sanctions, and client due diligence is an advantage.
• Comfortable working with CRM systems, spreadsheets, document management tools, workflow systems, and other business software.
• Strong attention to detail and document review and analytical skills.
• Strong organizational and follow-up skills with ability to manage multiple client cases simultaneously.
• Clear written and verbal communication with client service orientation.
• Ability to handle confidential information and identify inconsistencies and escalated concerns.
• Strong time management, process discipline, integrity, and ability to work effectively with different departments.

Responsibilities

• Process onboarding cases assigned by supervisor.
• Review client profiles and determine onboarding requirements based on type, product, jurisdiction, ownership, and risk.
• Send onboarding instructions, forms, documents, and checklists to clients.
• Guide clients on completing onboarding forms and submitting documents.
• Maintain professional communication with clients throughout onboarding.
• Collect and review client documentation such as incorporation certificates, permits, tax docs, and IDs.
• Verify documents for completeness, validity, and authenticity.
• Perform KYC/KYB checks per policies and procedures.
• Maintain an updated list of pending requirements and follow up with clients.
• Coordinate with departments regarding onboarding requirements.

Skills

KYC/KYB

Onboarding

Document review

CRM systems

Attention to detail

Time management

Communication

Education

Bachelor's degree in Business Administration/Finance/Accounting/related field

Tools

CRM software

Job description

About the role

The KYC/KYB Associate is responsible for supporting the end-to-end Client Onboarding process by collecting, reviewing, validating, and monitoring client documentation and information. The position serves as one of the primary points of contact for clients during onboarding and is responsible for ensuring that all required KYC/KYB documents, corporate information, client details, and other onboarding requirements are complete, accurate, valid, and properly recorded before account activation. The KYC/KYB Associate will coordinate closely with clients, Growth, Compliance, Legal, Operations, Product, Finance, Technical teams, and other relevant departments to facilitate timely onboarding.

Key responsibilities

• Process new Client Onboarding cases assigned by the Group Head of Onboarding or designated supervisor
• Review client profiles and determine the applicable onboarding requirements based on client type, product, service, jurisdiction, ownership structure, and risk classification
• Send clients onboarding instructions, application forms, documentary requirements, and checklists
• Guide clients on how to properly complete onboarding forms and submit required documents
• Maintain professional and responsive communication with clients throughout the onboarding process
• Collect and review required client documentation including certificates of incorporation, business permits, tax registration documents, government‑issued identification, and other supporting documentation
• Verify documents for completeness, validity, consistency, legibility, expiry dates, and authenticity indicators
• Perform KYC/KYB checks in accordance with approved policies and procedures
• Maintain an accurate list of pending client requirements and follow up clients regarding incomplete, missing, or additional requirements
• Coordinate with Growth, Compliance, Legal, Operations, Product, Finance, and Technical teams regarding onboarding requirements

About you

• Bachelor's degree in Business Administration, Finance, Accounting, Legal Management, Banking, Economics, Information Systems, or a related field
• Prior experience in KYC, KYB, Client Onboarding, compliance operations, banking, fintech, payments, SaaS, or software services is preferred
• Familiarity with corporate documents and business registration requirements is preferred
• Basic understanding of KYC, AML/CFT, beneficial ownership, sanctions, and client due diligence is an advantage
• Comfortable working with CRM systems, spreadsheets, document management tools, workflow systems, and other business software
• Strong attention to detail and document review and analytical skills
• Strong organizational and follow-up skills with ability to manage multiple client cases simultaneously
• Clear written and verbal communication with client service orientation
• Ability to handle confidential information and identify inconsistencies and escalated concerns
• Strong time management, process discipline, integrity, and ability to work effectively with different departments