Operations Associate (KYC Analyst and Customer Support)

Payreto; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive Salary Packages

Professional Development Opportunities

Hybrid Work Setup

Equipment Provided

Day 1 HMO

Life Insurance

Job summary

Payreto is looking for a diligent KYC/AML professional to support onboarding, verification, and due diligence in a hybrid work setup in the Philippines. You will initiate KYC requests via Sumsub, review documents for authenticity, verify customer details, and assess risk signals to prevent fraud.

You will collaborate with Compliance and Risk teams, maintain audit trails, and assist in ad hoc projects while extending work hours when needed. Fresh graduates are welcome and growth is encouraged.

Qualifications

• Basic understanding of KYC/AML concepts (academic or training-based).
• Strong attention to detail and willingness to learn.
• Ability to align with business goals and objectives.
• Strong analytical, investigative, and decision-making skills in a compliance environment.
• Understanding of AML screening and fraud indicators.
• Strong written and verbal communication skills.
• Professional mindset with ability to perform accurate, risk-based assessments in a fast-paced environment.
• High attention to detail and accuracy.
• Strong sense of integrity and confidentiality.
• Analytical and critical thinking skills.
• Ability to follow procedures and apply judgment in ambiguous cases.
• Good time management and ability to meet deadlines.

Responsibilities

• Initiate KYC requests via Sumsub and monitor customer submissions.
• Review KYC documents for authenticity, image quality, and tampering indicators.
• Validate customer details (name, DOB, document number, expiry).
• Assess selfie/liveness checks and Proof of Address validity.
• Conduct AML screening reviews and assess potential matches.
• Identify fraud signals including duplicates and anomalies.
• Perform enhanced due diligence on high-risk customers.
• Request and verify proof of payment methods for ownership.
• Document non-standard decisions and maintain audit trails.
• Manage records within Sumsub and internal storage.
• Answer calls from card issuer’s customers and resolve them timely.
• Coordinate with stakeholders for additional docs or updates.
• Escalate high-risk cases to Risk, Compliance, and KYC teams.
• Conduct gameplay and behavioral analysis to identify risk indicators.
• Assist in ad hoc projects and suggest efficiency opportunities.
• Extend work hours when needed.

Skills

KYC/AML basics

Attention to detail

Analytical thinking

Investigative skills

Decision making

Written communication

Verbal communication

Integrity

Time management

Job description

Support onboarding, verification, and due diligence processes while handling client customer inquiries in a hybrid work setup.

Your Role

Here’s what you will be doing:

• Initiate KYC requests via Sumsub and monitor customer submissions.


• Perform manual review of KYC documents including verification of authenticity, image quality, and tampering indicators.


• Validate customer details such as name, DOB, document number, and expiry.


• Assess selfie/liveness checks and review Proof of Address for validity and completeness.


• Conduct AML screening reviews and assess potential matches.


• Identify fraud signals including duplicate documents and anomalies.


• Conduct enhanced due diligence on high-risk customers.


• Request and verify proof of payment methods for ownership and consistency.


• Document and justify non-standard decisions and maintain comprehensive audit trails.


• Manage records within Sumsub and internal storage systems.


• Answer incoming calls and inquiries from card issuer’s customers and resolve them timely.


• Coordinate with stakeholders for additional documents or updates on verification status.


• Escalate high-risk cases to appropriate teams including Risk Management, Compliance, and KYC Team.


• Conduct gameplay and behavioral analysis to identify potential risk indicators and fraud schemes.


• Assist in ad hoc projects and recommend opportunities for departmental efficiency.


• Extend work hours when needed.

About You

The company is looking for:

• Open to fresh graduates.


• Basic understanding of KYC/AML concepts (academic or training-based).


• Strong attention to detail and willingness to learn.


• Ability to align with business goals and objectives.


• Strong analytical, investigative, and decision-making skills in a compliance environment.


• Understanding of AML screening and fraud indicators.


• Strong written and verbal communication skills.


• Professional mindset with ability to perform accurate, risk-based assessments in a fast-paced environment.


• High attention to detail and accuracy.


• Strong sense of integrity and confidentiality.


• Analytical and critical thinking skills.


• Ability to follow procedures and apply judgment in ambiguous cases.


• Good time management and ability to meet deadlines.

Benefits

• Competitive Salary Packages


• Professional Development Opportunities


• Hybrid Work Setup


• Equipment Provided


• Day 1 HMO


• Life Insurance