Client Management Specialist (Assistant Supervisor/Team Leader role)

AIA Shared Services; Makati; On-site; PHP 480,000 - 640,000; Full time

Job summary

MediCard Phils., Inc. is a leading HMO seeking assertive, dynamic and energetic individuals for an account management role in Makati. You will build and maintain strong relationships with defined customers or intermediaries, drive revenue, and support ongoing service delivery.

The position involves developing strategies for assigned accounts, serving as the primary interface, and identifying opportunities to expand existing accounts or win new ones in collaboration with various channels.

Qualifications

• Must have ability to build and maintain long-term relationships with defined customer base (e.g., high net worth individuals) or intermediaries (e.g., brokers).
• Develop strategies and goals for development and management of assigned accounts in collaboration with relevant channels.
• Serve as the primary interface for accounts and provide day-to-day support, service and advice.

Responsibilities

• Build and maintain long-term relationships with defined customer bases or intermediaries.
• Develop strategies for development and management of assigned accounts with relevant channels.
• Serve as primary interface for accounts, providing day-to-day support and advice.
• Identify, develop and close new sales opportunities by promoting AIA products to existing accounts.
• May participate in acquiring new accounts.

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

• Responsible for ensuring a high level of satisfaction and increased revenue through building and maintaining effective long-term relationships with a defined customer base (e.g. high net worth individuals) or intermediary (e.g. brokers)
• Develop strategies and goals for the development and management of assigned accounts in collaboration with relevant channels
• Serve as the primary interface for the accounts and provide day-to-day support, service and advice as appropriate
• May identify, develop and close new sales opportunities by creating demand and awareness of AIA's products among existing accounts
• May be involved in the acquisition of new accounts

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like.