Client Liaison Officer

Cloudstaff; Philippines; Remote; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Comprehensive health and lifeinsurance

Flexible leave credits

Quarterly perks boxes for WFH staff

Endless opportunities for career advan

Company-provided PC/laptop and fiber

Tech-on-Wheels support

International career growth and netowr

CS Social Clubs and Special Interest 5

Employee Share Units program

Cloudstaff Dream Points

Job summary

Cloudstaff is a leading outsourcing company established in 2005, empowering businesses to thrive through smarter talent solutions. The role focuses on delivering client services for employment health assessments and ensuring compliant documentation and timely communication with medical providers and clients.

The candidate will work with a cloud-based CRM and collaborate across teams to maintain high service standards.

Qualifications

• Previous experience in client services delivery, customer service, or a similar client-facing role.
• Strong written and verbal communication skills, with the ability to liaise effectively with clients, medical providers, and internal stakeholders.
• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Strong attention to detail, particularly when reviewing and processing documentation.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Demonstrated problem-solving and decision-making abilities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Self-motivated, results-oriented, proactive, and adaptable to changing business requirements.

Responsibilities

• Deliver client services relating to employment health assessments, ensuring a high level of customer service and client satisfaction.
• Review and quality-check medical paperwork, identifying missing information or unanswered questions.
• Liaise with medical providers to retrieve missing information and follow up on delayed medical documentation.
• Process medical assessments and prepare documentation for review by the AHS clinical team.
• Maintain accurate and up-to-date patient files, records, and documentation.
• Ensure all medical documentation and reports comply with relevant standards, guidelines, and legislative requirements.
• Track and manage active cases through the cloud-based CRM database (ROLF).
• Update the CRM system with relevant case information and provide regular status updates.
• Dispatch completed medical assessments to clients as required.
• Follow client-specific work instructions and processing requirements.
• Handle client queries and complaints promptly, ensuring urgent assessments are actioned within the required timelines.
• Assist with QIR reporting and identify and report quality breaches.
• Work collaboratively with internal teams, doctors, allied health professionals, medical providers, and clients.

Skills

Client service

Communication

Time management

Attention to detail

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

• Deliver client services relating to employment health assessments, ensuring a high level of customer service and client satisfaction.




• Review and quality-check medical paperwork, identifying missing information or unanswered questions.




• Liaise with medical providers to retrieve missing information and follow up on delayed medical documentation.




• Process medical assessments and prepare documentation for review by the AHS clinical team.




• Maintain accurate and up-to-date patient files, records, and documentation.




• Ensure all medical documentation and reports comply with relevant standards, guidelines, and legislative requirements.




• Track and manage active cases through the cloud-based CRM database (ROLF).




• Update the CRM system with relevant case information and provide regular status updates.




• Dispatch completed medical assessments to clients as required.




• Follow client-specific work instructions and processing requirements.




• Handle client queries and complaints promptly, ensuring urgent assessments are actioned within the required timelines.




• Assist with QIR reporting and identify and report quality breaches.




• Work collaboratively with internal teams, doctors, allied health professionals, medical providers, and clients.

Qualifications and Requirements

• Previous experience in client services delivery, customer service, or a similar client-facing role.




• Strong written and verbal communication skills, with the ability to liaise effectively with clients, medical providers, and internal stakeholders.




• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines.




• Strong attention to detail, particularly when reviewing and processing documentation.




• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.




• Demonstrated problem-solving and decision-making abilities.




• Ability to maintain confidentiality and handle sensitive information appropriately.




• Self-motivated, results-oriented, proactive, and adaptable to changing business requirements.




• Ability to work independently and collaboratively within a team.




• Strong customer service ethic and commitment to delivering quality service.




• Knowledge and understanding of statutory obligations and regulatory requirements within the Occupational and Environmental Medicine sector is desirable.




• Previous experience in the Occupational and Environmental Medicine industry is preferred.

Perks and Benefits

Why Join Us?

Stable and growing company – be part of a well‑established Australian brand with a strong reputation in the food and retail industry.
Professional growth – gain exposure to Australian accounting practices, systems (Xero), and reporting standards.
Supportive team culture – work closely with our finance team and receive regular guidance, training, and feedback.
Remote‑friendly setup – structured processes and clear communication channels to help you succeed, wherever you are.
Long‑term opportunity – we are looking to build a stable, ongoing relationship with the right candidate.
Skill development – chance to expand your accounting knowledge, analytical skills, and use of cloud‑based systems.

PERKS & BENEFITS (WFH)

• Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent


• Flexible leave credits that can be used for vacation, emergencies, and sick leave


• Quarterly perks boxes for WFH staff, filled with groceries and snacks to keep you fueled


• Exciting Mid-Year Parties with giveaways and cash prizes!


• Endless opportunities for career advancement


• We set you up for success with a company‑provided PC/laptop and fiber internet connection


• Tech‑on‑Wheels support


• Join our CS Social Clubs and Special Interest Groups to connect with colleagues


• International career growth and networking opportunities


• Unlimited cash incentives for successful referrals


• In‑house psychiatrist available to support employees' well‑being


• Become part of the Employee Share Units program


• Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more

CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well‑being.

WHY CLOUDSTAFF IS THE #1 WORKPLACE?

• Award‑winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition


• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement


• Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks and a collaborative team environment