Client Intake Specialist - Criminal Defense

Michael & Associates, Attorneys at Law; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Michael & Associates, Attorneys at Law is seeking a Sales Intake Representative in the Philippines. You will be the first point of contact for prospective clients, offering a friendly and informed introduction to the firm and guiding them from inquiry to a formal consultation with our attorneys.

You will handle a high volume of inbound calls, manage client questions with clarity, and set up appointments with attorneys for consultations, contributing to a seamless client experience from start to

Qualifications

• Excellent communication and empathy to build rapport with clients (≤140 chars)
• Experience handling high-volume calls and guiding clients
• Ability to coordinate appointment setting with internal teams

Responsibilities

• Create exceptional first impressions and represent the firm with warmth and professionalism
• Handle high-volume calls (50-100 daily) and set up attorney consultations
• Own the client journey by coordinating appointment setting and follow-ups with internal teams

Skills

Communication skills

Empathy

Customer service

Job description

Michael & Associates, Attorneys at Law is seeking a Sales Intake Representative in the Philippines. You will be the first point of contact for prospective clients, offering a friendly and informed introduction to the firm and guiding them from inquiry to a formal consultation with our attorneys.

You will handle a high volume of inbound calls, manage client questions with clarity, and set up appointments with attorneys for consultations, contributing to a seamless client experience from start to