Client-Focused SaaS Implementation Lead

Notified; Makati; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Flexible work options

Wellness benefits

People-first culture

Competitive pay

Job summary

Notified is seeking an enthusiastic Implementation Project Manager (internal title – Onboarding Specialist) to join our Notified team in Makati. You will become a subject matter expert on Notified products, tailoring solutions to meet each client’s unique Investor Relations needs and providing consultative service throughout onboarding.

You will ensure projects are delivered on time, within scope, and on budget, while collaborating with account managers to drive growth and showcase capabilities

Qualifications

• Bachelor's degree required in communications, marketing, or business administration; equivalent work experience acceptable.
• Minimum of 2 years of client service experience.
• Minimum of 2 years of project management experience or equivalent.
• Proficient in English, both written and verbal.

Responsibilities

• Client Liaison: primary point of contact for assigned clients, delivering consultative support.
• Tailored Implementation: customize and implement products (IR websites) to meet client requirements.
• Project Management: manage and prioritize activities to complete projects efficiently.
• Transparent Communication: keep clients informed about development timelines and deliverables.
• Status Reporting: provide management with detailed project status reports.
• Team Collaboration: work with internal teams to ensure timely service delivery.
• Client Education: train clients on product features and best practices.
• Client Satisfaction: exceed client expectations with mutually beneficial solutions.
• Quality Service: identify obstacles and communicate them to management.

Skills

Client service

Project management

English proficiency

Fast-paced environment

Detail oriented

Team player

Independent work

Multitasking

Education

Bachelor's degree in communications, marketing or business administration

Tools

HTML

Photoshop

Job description

Notified is seeking an enthusiastic Implementation Project Manager (internal title – Onboarding Specialist) to join our Notified team in Makati. You will become a subject matter expert on Notified products, tailoring solutions to meet each client’s unique Investor Relations needs and providing consultative service throughout onboarding.

You will ensure projects are delivered on time, within scope, and on budget, while collaborating with account managers to drive growth and showcase capabilities