Onboarding Specialist (Mandarin & English Speaker)

Equiniti; Makati; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

Equiniti Notified team in Makati seeks an onboarding-focused coordinator to implement client notification services across APAC. You’ll serve as the primary contact for new clients, gather requirements, configure applications, and coordinate onboarding projects with cross-functional teams.

The role follows a fixed APAC schedule (9:00 AM–6:00 PM HKT / 9:00 AM–6:00 PM PHST) with hybrid office days Tue–Thu and work-from-home Mon/Fri. Fluency in Mandarin and English is required; Cantonese is a plus.

Qualifications

• Bachelor's degree in business, communications, information technology, marketing, or related field.
• Fluency in both Mandarin and English required; bilingual applicants preferred.
• Cantonese language proficiency is highly desirable.
• Strong verbal and written communication skills with clients and internal stakeholders.
• Good working knowledge of computer applications and Microsoft Office Suite.
• Experience in onboarding, implementation, project coordination or customer-facing roles preferred.

Responsibilities

• Onboarding function – serve as the primary contact for new clients and support notification applications.
• Manage onboarding and implementation for new clients from initial contact to deployment.
• Stay current with notification products and industry best practices through ongoing training.
• Deliver excellent customer service and build strong client relationships.
• Gather, verify, and validate client requirements to ensure accurate setup and long-term support.
• Coordinate project implementation activities, including site surveys, handoff docs, and process setup.
• Communicate with clients about orders, timelines, and training throughout onboarding.
• Establish and manage project plans to ensure timely completion of implementations.
• Collaborate with internal teams to resolve issues and deliver solutions.
• Maintain records of client interactions in the CRM.

Skills

Bilingual Mandarin & English

Strong communication

Project coordination

Client onboarding

Microsoft Office

Education

Bachelor's degree (business, communications, IT, marketing etc.)

Tools

Microsoft Office

Job description

Management Level H Notified, Your Story Begins Here We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our fully integrated PR and IR platforms streamline every step from press release distribution, media targeting, and analytics to IR websites, earnings and investor events, and regulatory filings. Powered by GlobeNewswire, one of the largest and most trusted newswire distribution networks for over 30 years, we empower communicators to inform a better world. Notified is an affiliate of Equiniti Group Limited (EQ), a fintech that connects the future of capital, communications, and governance — building trust and confidence in every market we serve.

Essential Duties

• Onboarding Function – Serve as the primary point of contact for new clients and support the successful implementation of notification applications and services in accordance with corporate and departmental policies and procedures.
• Manage the onboarding and implementation process for new clients, ensuring a seamless customer experience from initial contact through successful deployment.
• Stay current with notification products, services, and industry best practices through ongoing training and development.
• Deliver exceptional customer service and build strong relationships with clients throughout the onboarding journey.
• Gather, verify, and validate client requirements to ensure accurate application setup and long-term supportability.
• Coordinate project implementation activities, including reviewing site surveys, creating application handoff documentation, configuring applications, and establishing operational processes.
• Communicate proactively with clients to confirm orders, discuss implementation timelines, and provide training and support throughout the onboarding process.
• Establish and manage project plans as needed to ensure timely and successful completion of client implementations.
• Collaborate with internal stakeholders and cross-functional teams to effectively resolve issues and deliver solutions.
• Maintain accurate and detailed records of all client interactions within the customer database.
• Identify opportunities to introduce clients to additional products, services, and features that may enhance their business operations.

Location

This role will be based out ofNotified Officelocated on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel‑Air, Makati City.Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.- for Philippines applicantThis role will be based in Hong Kong. Please note that we offer a permanent work‑from‑home setup for this position. We expect employees to maintain a reliable internet connection and a professional remote work environment to effectively perform their responsibilities.- for Hongkong applicants

Minimum Qualifications

• Bachelor's degree in business, Communications, Information Technology, Marketing, or a related field. Relevant work experience may be considered in lieu of educational requirements.
• Fluency in both Mandarin and English is required. Candidates must be able to confidently speak, read, and write in both languages, as this role involves supporting and communicating with a diverse client base across the APAC region. Please note that candidates who are proficient in only Mandarin or only English will not be considered.
• We are specifically seeking bilingual professionals with strong communication skills in both languages.
• Strong verbal and written communication skills with the ability to engage professionally with clients and internal stakeholders.
• Good working knowledge of computer applications and Microsoft Office Suite.
• Strong customer service, problem‑solving, and relationship‑building skills.
• Ability to manage multiple projects and priorities in a fast‑paced environment.
• Experience in client onboarding, implementation, project coordination, or customer‑facing roles is highly preferred.
• Cantonese language proficiency is highly desirable and would be considered a significant advantage.

Work Schedule

This position follows a fixed APAC schedule, supporting clients across the Asia‑Pacific region 9:00AM – 6:00PM HKT | 9:00AM – 6:00PM PHST

Why You Will Love Working Here

EQ is recognized as a Top Employer in US, UK and India! Together we offer more than a job, we offer a place to grow. Through hands‑on experience, real‑world projects, and access to industry‑leading tools, you’ll have what you need to build a meaningful career. You’ll join a diverse, global team united by innovation, collaboration, and a shared passion for what we do. With flexible work options, competitive pay, wellness benefits, and a people‑first culture, we support your success – both at work and beyond. Come and join us — let’s grow together.

EEOC Statement

Please note any offer of employment is subject to satisfactory pre‑employment screening checks.

Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction. Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.