Client-Focused Field Tech for After-Sales Support

AvantePH; Mandaluyong; On-site; PHP 279,000 - 446,400; Full time

Job summary

AvantePH is looking for a Technical Support staff in Mandaluyong to provide after-sales technical assistance and support to clients. The role involves troubleshooting technical issues, coordinating with suppliers for repairs, and ensuring customer satisfaction. Candidates must have a degree in Electronics, IT, or related fields, with at least 1 year of experience in technical support preferred. Excellent communication skills and the ability to work with clients and teams are essential. Willingness to travel for site visits is also required.

Qualifications

• At least 1 year of technical support or field service experience is an advantage.
• Basic knowledge in troubleshooting and diagnostics of technical equipment or systems.
• Ability to coordinate with clients, suppliers, and internal teams.

Responsibilities

• Provide after-sales technical assistance and support to clients.
• Handle troubleshooting and perform basic diagnostics for reported issues.
• Coordinate with suppliers, service providers, or internal teams for technical concerns and repairs.

Skills

Technical troubleshooting

Customer service

Communication skills

Education

Bachelor’s degree or Technical/Vocational course in Electronics, Electrical, Information Technology, or related field

Job description

AvantePH is looking for a Technical Support staff in Mandaluyong to provide after-sales technical assistance and support to clients. The role involves troubleshooting technical issues, coordinating with suppliers for repairs, and ensuring customer satisfaction. Candidates must have a degree in Electronics, IT, or related fields, with at least 1 year of experience in technical support preferred. Excellent communication skills and the ability to work with clients and teams are essential. Willingness to travel for site visits is also required.