Client-Focused Dispatch Coordinator for HVAC & Vendors

Civicom Pacific Corp.; Muntinlupa; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Gym membership

Health insurance

On-site parking

Opportunities for promotion

Promotion to permanent employee

Job summary

Civicom Pacific Corp. is seeking an Account Coordinator to ensure seamless work order coordination, manage emails and calls, and maintain strong vendor relationships. You will support with accounting issues and team training, while focusing on client satisfaction.

This is a full-time onsite role at our Alabang location with night shift hours. The position emphasizes meticulous organization, clear communication, and proactive vendor engagement to drive efficiency and profitability.

Qualifications

• Proven voice and non-voice BPO customer service experience.
• Superior English communication skills to collaborate with both onshore and offshore teams.
• Strong ability to coordinate multiple projects with tight timelines.
• Outstanding email correspondence and phone etiquette without scripts.

Responsibilities

• Dispatch Work Orders and schedule with vendors and clients for efficiency.
• Manage the Follow-Up Queue to ensure task completion.
• Facilitate communication among vendors, clients, and managers for alignment.
• Secure cost-effective labor and material rates in line with targets.
• Provide timely updates to clients on work order status.
• Handle inbound and outbound calls and direct inquiries as needed.
• Participate in on-call rotations after three months.

Skills

Voice & non-voice BPO experience

English proficiency

Multi-project coordination

Email & phone etiquette

Job description

Civicom Pacific Corp. is seeking an Account Coordinator to ensure seamless work order coordination, manage emails and calls, and maintain strong vendor relationships. You will support with accounting issues and team training, while focusing on client satisfaction.

This is a full-time onsite role at our Alabang location with night shift hours. The position emphasizes meticulous organization, clear communication, and proactive vendor engagement to drive efficiency and profitability.