Branch Service Specialist - Customer Experience & Compliance

RCBC; Calamba; On-site; PHP 180,000 - 260,000; Full time

Job summary

RCBC in the Philippines seeks a Customer Service Associate to provide competent, timely over-the-counter services at the Business Center. You will ensure compliance with BSP/AMLA rules and bank policies while identifying risks and supporting branch objectives through exceptional customer service.

Willingness to be assigned to Carmelray is required. Fresh graduates are welcome; the role demands empathy, strong time management, and a client-focused approach to service delivery in a banking

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Empathic and service oriented.
• Capable to deal with complexity, efficient in decision-making, diligent, with good time management.

Responsibilities

• Provide competent, timely, error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by implementing bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.
• Willing to be assigned in Carmelray.

Skills

Customer service

Regulatory compliance

Risk management

Time management

Communication

Education

4-year college degree

Job description

RCBC in the Philippines seeks a Customer Service Associate to provide competent, timely over-the-counter services at the Business Center. You will ensure compliance with BSP/AMLA rules and bank policies while identifying risks and supporting branch objectives through exceptional customer service.

Willingness to be assigned to Carmelray is required. Fresh graduates are welcome; the role demands empathy, strong time management, and a client-focused approach to service delivery in a banking