Client Experience & Operations Analyst

Security Capital Research; Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

JP Morgan Chase is seeking a Client Service Delivery Analyst to be a key player in our service center operations, delivering exceptional customer service and supporting transactional processes.

You will address client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs, while upholding fraud prevention practices and collaborating with internal stakeholders.

Qualifications

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Responsibilities

• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Skills

Customer service operations

Stakeholder relationship management

Problem-solving

Job description

JP Morgan Chase is seeking a Client Service Delivery Analyst to be a key player in our service center operations, delivering exceptional customer service and supporting transactional processes.

You will address client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs, while upholding fraud prevention practices and collaborating with internal stakeholders.