Client Service Administrator - Midshift

5 ELK; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive Compensation Package

HMO with 200k benefits

Monthly Awards and other Incentives

Company Events

Personalised learning and development program

Job summary

A financial services firm in Cebu City is seeking a Client Service Administrator (Income Reconciliation) to support UK-based clients in processing income. The role requires experience in financial services, strong accounting principles, and proficiency in various financial software. Responsibilities include income reconciliation, collaboration with clients, and timely reporting. This position offers a competitive compensation package, HMO benefits, and opportunities for personal development through coaching and mentoring.

Qualifications

• Minimum of 2 years of experience in a financial services environment.
• Over 3 years of experience with financial services software.
• Strong understanding of various policy and payment types.

Responsibilities

• Review existing practices to ensure alignment with industry best practices.
• Process income received via EDI, CSV, or PDF formats.
• Generate and deliver agreed reports in line with month-end procedures.

Skills

Income reconciliation functionality

Attention to detail

FCA regulatory knowledge

Effective under pressure

Excellent communication skills

Adaptability to new systems

Education

Bachelor's degree in Accounting, Finance, Business Administration

Tools

Financial services software

Job description

Cebu City, Philippines | Posted on 10/24/2025

As a Client Service Administrator (Income Reconciliation) at 5 ELK, you will play a key role in supporting our UK-based clients by processing income using various CRM systems in the Financial Services sector. The role involves working with Advice Firms to reconcile income, close accounting periods, and generate reports. Financial services experience and knowledge of income types and accounting are desirable.

Responsibilities

• Review existing practices and policies to ensure alignment with industry best practices.
• Ensure all statements uploaded to the portal are reviewed and processed in a timely manner to avoid delays.
• Process income received via EDI, CSV, or PDF formats, raising queries with clients to obtain any missing data, entries, or statements.
• Collaborate with clients to agree on timelines and manage the closing of accounting periods.
• Generate and deliver agreed reports in line with month-end close-down procedures.
• Effectively manage income reconciliation for assigned clients, demonstrating value and mitigating risk.
• Support client audits by ensuring timely completion and providing accurate information to inform any necessary service or data adjustments.
• Conduct debtor analysis for firms experiencing data discrepancies or requiring pricing adjustments.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration and other related fields
• Minimum of 2 years of experience in a financial services environment
• Over 3 years of experience working with financial services software
• Strong understanding of various policy and payment types
• Solid grasp of accounting principles
• Solid understanding of available income functionality

Skills

• Extensive expertise in income reconciliation functionality within back-office systems.
• Strong attention to detail with a focus on delivering high levels of accuracy.
• In-depth knowledge of FCA regulatory and reporting requirements.
• Capable of performing effectively under pressure and meeting tight deadlines.
• Adopts a flexible approach to working hours and responsibilities to ensure tasks are completed efficiently.
• Excellent written and verbal communication skills.
• Takes full responsibility and ownership of assigned tasks and outcomes.
• Able to quickly learn and adapt to new systems as required by the business to support service expansion.
• Committed to working in compliance with our Quality Management System.
• UK Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals