Client Delivery Manager

Q2 HR Solutions; Pasig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Q2 HR Solutions is seeking a Client Marketing Delivery Manager to bring structure to complex projects across client accounts within a marketing services organization. You will coordinate teams, manage competing priorities, and ensure delivery from planning through execution, meeting timelines, scope, and quality standards.

You will work closely with Client Partners and Client Success Managers to translate client objectives into clear delivery plans, address risks early, and continuously improve

Qualifications

• 4+ years of experience in project management, delivery management, or program management.
• Experience working directly with clients and managing stakeholder expectations.
• Experience coordinating teams across different functions.
• Ability to manage multiple concurrent projects, balance priorities, and maintain clear timelines.
• Experience identifying and managing project risks and dependencies.
• Familiarity with project management tools for planning, tracking, and reporting.
• Strong written and verbal communication skills, including the ability to explain progress, flag concerns, and agree on next steps.

Responsibilities

• Own project delivery across assigned client accounts, keeping deliverables on time, within scope, and aligned with quality standards.
• Plan and prioritize work with timelines, milestones, and priorities while coordinating capacity and dependencies.
• Keep teams aligned by clarifying responsibilities and coordinating handoffs across teams.
• Maintain clear project visibility with dashboards, trackers, workflows, and documentation for stakeholders.
• Manage delivery risks by identifying delays or issues early and coordinating solutions with practical recommendations.
• Track delivery performance by monitoring resource utilization, SLAs, and rework trends, and provide timely inputs to client health reporting.
• Lead delivery discussions by facilitating internal progress meetings and client delivery check-ins and documenting decisions.
• Support client objectives by aligning delivery with outcomes and preparing teams for potential account expansion.
• Coordinate smooth onboarding for new projects and team members with clear expectations and established workflows.
• Improve delivery quality by reviewing outputs against standards and recommending practical improvements to reduce rework.

Skills

Project management

Client management

Cross-functional coordination

Risk management

Communication skills

PM tools

Job description

About the Role

Bring structure to complex projects and help teams deliver work clients can rely on.

As a Client Marketing Delivery Manager, you will oversee day-to-day project delivery across assigned client accounts within a marketing services organization. You will coordinate teams, manage competing priorities, and keep projects moving from planning through execution while meeting agreed timelines, scope, and quality standards.

Working closely with Client Partners, Client Success Managers, and teams across different functions, you will turn client objectives into clear delivery plans, address risks early, and improve how work gets done.

What You'll Do

• Own project delivery. Manage daily execution across assigned client accounts, keeping deliverables on time, within scope, and aligned with quality standards.
• Plan and prioritize work. Develop and maintain project timelines, milestones, and priorities while coordinating team capacity and dependencies.
• Keep teams aligned. Clarify responsibilities, coordinate handoffs, and resolve blockers across teams to maintain steady progress.
• Maintain clear project visibility. Keep dashboards, trackers, workflows, and documentation accurate so stakeholders understand progress, priorities, and next steps.
• Manage delivery risks. Identify potential delays or issues early, coordinate solutions, and elevate concerns with practical recommendations.
• Track delivery performance. Monitor resource utilization, adherence to service-level agreements, and rework trends, providing accurate and timely inputs to client health reporting.
• Lead delivery discussions. Facilitate internal progress meetings and client delivery check-ins, documenting decisions and following through on agreed actions.
• Support client objectives. Partner with Client Partners and Client Success Managers to align delivery with expected outcomes and prepare teams for potential account expansion.
• Coordinate smooth onboarding. Help new projects and team members get started with clear expectations, established workflows, appropriate tools, and shared knowledge.
• Improve delivery quality. Review outputs against quality standards and recommend practical improvements that reduce rework and make execution more consistent.

What You'll Bring

• At least 4 years of experience in project management, delivery management, or program management.
• Experience working directly with clients and managing stakeholder expectations.
• Experience coordinating teams across different functions.
• The ability to manage multiple concurrent projects, balance priorities, and maintain clear timelines.
• Experience identifying and managing project risks and dependencies.
• Familiarity with project management tools for planning, tracking, and reporting.
• Strong written and verbal communication skills, including the ability to explain progress, flag concerns, and agree on next steps.