Client Care & Outreach Specialist

Filinvest Development Corporation; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Job summary

Filinvest Development Corporation seeks a Client Care Associate to serve as the primary contact for clients, delivering exceptional service across multiple communication channels. This role manages both inbound inquiries and proactive outbound outreach, ensuring timely resolution of concerns and supporting the broader operations team to uphold service excellence standards.

Responsibilities include handling inquiries via email, phone, and face-to-face consultations, performing outbound calls to

Qualifications

• Bachelor's degree in business-related field required.
• Strong written and verbal English and Tagalog.
• Experience in customer service or client support preferred.

Responsibilities

• Manages and resolves client inquiries by processing requests and liaising with stakeholders; provides timely feedback via email and face-to-face consultations.
• Performs outbound calls to clients with bank-financed accounts and past-due balances; provides payment reminders and guides through financing processes; negotiates repayment plans.
• Provides clients with updates on the status of inquiries, requests, follow-ups, and complaints.
• Monitors commitments based on standard turnaround times (TATs).
• Back-up for Walk-in or Electronic channels depending on volume surges.
• Supports operational needs by performing other duties and special projects as assigned by the immediate head.

Skills

Critical thinking

Analytical skills

Urgency

Integrity

Oral communication

Professional tone

Call handling

Email handling

Complaint handling

Education

Bachelor's degree in business-related field

Job description

Filinvest Development Corporation seeks a Client Care Associate to serve as the primary contact for clients, delivering exceptional service across multiple communication channels. This role manages both inbound inquiries and proactive outbound outreach, ensuring timely resolution of concerns and supporting the broader operations team to uphold service excellence standards.

Responsibilities include handling inquiries via email, phone, and face-to-face consultations, performing outbound calls to