Client Account Director - Technology

Alorica; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Alorica Inc. in Manila, Philippines, is seeking an Account Manager to direct qualification, selling, negotiations and implementation of new opportunities with existing clients. The role also acts as a customer advocate ensuring client solutions align with business needs.

You will expand footprints with current clients, oversee renewals, present solutions, and coordinate internal resources to close deals and implement programs. Strong stakeholder management and leadership are essential.

Responsibilities

• Expand business footprint with existing clients.
• Align Company short- and long-term strategies with client to maintain and expand revenue.
• Oversee all contract renewals and negotiations.
• Present Company solutions based on understanding of client's business issues.
• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
• Work with internal teams to structure value proposition to clients.
• Lead negotiations to ensure Company best interests from a business issue and legal perspective.
• Provide leadership and support in crafting client proposals.
• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
• Meet with sales leadership to craft personal development strategy on a regular basis.
• Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Participation in Company Programs must meet minimum performance standards.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates

Job description

Summary

Responsible for directing the qualification, selling, negotiation and implementation of new business opportunities

with existing clients. Act as a Customer Advocate regarding existing client solutions.

Essential Duties & Responsibilities

• Expand business footprint with existing clients.

• Align Company short- and long-term strategies with client to maintain and expand revenue.

• Oversee all contract renewals and negotiations

• Present Company solutions based on understanding of client's business issues.

• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.

• Work with internal teams to structure value proposition to clients.

• Lead negotiations to ensure Company best interests from a business issue and legal perspective.

• Provide leadership and support in crafting client proposals.

• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.

• Meet with sales leadership to craft personal development strategy on a regular basis.

• Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.

• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.

• Knowledge, understanding, and compliance with company policies and procedures.

• Participation in Company Programs must meet minimum performance standards.

• Accountable for all decisions, actions, and directives with respect to job responsibilities.

• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.

• Follow up in a timely manner to ensure customer satisfaction.

• Provide feedback to management concerning possible problems or areas of improvement.

• Make recommendations to implement improved processes.

• Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.