Quality Assurance Director

Alorica; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Alorica Inc. is seeking a Lead Consultant to manage multiple client engagements focused on business operations and performance improvement. You will use structured problem solving to develop work plans and deliver timely, data-driven insights.

You will oversee project managers and teams through all phases of data analysis projects, building strong client relationships and delivering recommendations bounded by risk scenarios.

Qualifications

• Experience leading multiple client engagements in consulting.
• Strong structured problem-solving and analytic thinking.
• Ability to guide data analysis projects and drive insights.

Responsibilities

• Lead and manage multiple consulting engagements with clients on business operations and performance improvement initiatives.
• Oversee project managers and teams to complete data analysis projects on time and on budget across phases (Planning, Data Collection, Cleansing, Analysis, Solutions).
• Develop insights from data and statistical methods to improve business performance.
• Lead teams to deliver data-driven recommendations with clear options and risk scenarios.
• Manage contracts, timelines, and budgets for client deliverables and build strong client relationships.

Job description

• Lead and manage multiple, simultaneous consulting engagements with clients on business operations and performance improvement initiatives

• Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline

• Oversee the project manager and project team to successfully complete all phases of a data analysis project on-time and on-budget, including, but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions

• Develop new insights and understanding of business performance based on data and statistical methods

• Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights

• Lead high performance teams to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios

• Manage contract, timeline, and budget all deliverables for internal or external client projects

• Build, manage, and sustain strong relationships with internal and external clients

• Deliver consultative recommendations to clients, prior experience, and knowledge of critical processes and industry acumen

• Interface with key client stakeholders and effectively navigate difficult issues and project risks

• Communicate priorities to team members and overseeing execution of projects

• Coach, mentor, and day to day management to individual contributors and consulting managers. Second line manager, may include management of managers

• Conduct annual performance reviews and provide feedback in an ongoing manner for team members

• Lead practice building activities (e.g., recruiting, pre-sales, marketing material, and thought leadership development)

• Support consulting business development and provide expertise in areas such as strategic development, analytics and process improvement, and effectiveness

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.