Claims & Repairs Customer Care Specialist

Confidential; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

Confidential in the Philippines is seeking a dependable Customer Service Representative to assist customers through claims and repair updates. You will handle inquiries, provide timely updates, coordinate with internal teams, and ensure a smooth customer experience from start to finish.

The ideal candidate is a strong communicator, detail-oriented, and capable of multitasking in a fast-paced environment, proactive in following up, and keeping information accurate and up to date while delivering

Qualifications

• Strong verbal and written communication skills in English.
• Previous customer service experience; claims handling or repair coordination is a plus.
• Good problem-solving skills and professional handling of customer concerns.
• Excellent organizational and time management abilities to multitask effectively.
• High attention to detail when updating records and information.

Responsibilities

• Handle customer inquiries via email, chat, and phone in a professional, friendly manner.
• Monitor claim progress and follow up to ensure timely updates and assistance.
• Maintain accurate records of claim statuses and communications in the system.
• Coordinate with internal teams to move the claims process forward.
• Provide timely updates on developments, next steps, and outstanding requirements.
• Identify issues, provide solutions, and escalate when needed.
• Maintain service quality with patient, professional interactions.
• Suggest process improvements for workflows and documentation.
• Prioritize inquiries and follow-ups to meet deadlines.

Skills

Communication

Customer service

Problem solving

Time management

Attention to detail

Proactive attitude

Team collaboration

Tech proficiency

Learning mindset

Education

High school diploma or GED

Tools

Email/Chat platforms

Spreadsheets

Job description

Confidential in the Philippines is seeking a dependable Customer Service Representative to assist customers through claims and repair updates. You will handle inquiries, provide timely updates, coordinate with internal teams, and ensure a smooth customer experience from start to finish.

The ideal candidate is a strong communicator, detail-oriented, and capable of multitasking in a fast-paced environment, proactive in following up, and keeping information accurate and up to date while delivering