Claims Director: Driving Fair Settlements & Impact

aia; Taguig; On-site; PHP 250,000 - 400,000; Full time

Job summary

AIA is seeking a leader to determine the validity and authorize settlement of insurance claims, ensuring timely processing and accurate outcomes. The role requires coordinating with internal teams and external parties to safeguard the company and clients.

Responsibilities include assessing claims, providing guidelines, facilitating investigations, and supporting claim staff with training as needed to uphold service standards.

Responsibilities

• Assess and settle insurance claims arising from policies in force
• Make recommendations and guidelines to insurance claims
• Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
• Process all insurance claims documents timely
• Answer inquiries relating to claims processing
• May develop and deliver functional/technical training in claim related areas

Job description

AIA is seeking a leader to determine the validity and authorize settlement of insurance claims, ensuring timely processing and accurate outcomes. The role requires coordinating with internal teams and external parties to safeguard the company and clients.

Responsibilities include assessing claims, providing guidelines, facilitating investigations, and supporting claim staff with training as needed to uphold service standards.