Claims Manager: Lead a Customer‑Focused Claims Team

AIA (Web)

Makati

On-site

PHP 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

AIA Philippines is seeking a Claims Manager to ensure processing and release of claims are effectively managed, with proper procedures for all claim types and a customer-focused, digital-first approach. You will lead the claims team, monitor performance and SLAs, drive improvements, uphold data governance, and collaborate with multiple units to deliver high-quality service and timely resolutions.

The role requires at least five years’ experience managing a claims team and strong English and

Qualifications

College graduate of any course.
With at least five (5) years’ experience in managing the claims team and a strong track record in achieving targets.
Strong analytical skills with high attention to detail and accuracy.
Proficient in MS Office applications and other business application systems for reporting and daily transactions.
Excellent written and oral communication in English and Filipino.

Responsibilities

Ensure claims are processed in a timely and judicious manner with clear communications.
Monitor data governance, privacy and regulatory compliance in claims processing.
Plan, supervise and control team operations to support claim volume.
Review and decide on cases within authority; escalate complex issues as needed.
Monitor SLAs and drive process improvements and efficiency.
Provide leadership and feedback to team; develop performance goals and training.
Collaborate with Distribution, Agency, Customer Service, Compliance, Finance, Technology, Operations, Marketing and other units.