Claims Manager: Lead Efficient, Customer-Focused Claims

AIA Hong Kong and Macau

Hinoba-an

On-site

PHP 1,000,000 - 1,800,000

Full time

14 days+

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Job summary

AIA Hong Kong and Macau is seeking a proactive Claims Manager to oversee processing and releasing claims, ensuring timely, accurate, and customer-focused service across all claim types within a digital-first framework. You will lead a team, monitor turnaround times, manage risks, and drive improvements by collaborating with multiple units to deliver high-quality outcomes.

The role requires a college degree, at least five years in claims leadership, strong analytical skills, and fluency in

Qualifications

College graduate of any course.
With at least five (5) years' experience in managing the claims team and with a strong track record in achieving company targets.
Strong analytical skills with high attention to detail and accuracy.
Excellent written and oral communication skills in both English and Filipino.

Responsibilities

Ensure that claims are processed in a timely and judicious manner with clear, customer-friendly communications.
Monitor TATs and SLAs, identify process bottlenecks and recommend improvements.
Act as the primary escalation and decision-making point for complex operational and customer issues.
Reviews, edits, approves and/or signs letters, memos and documents pertaining to processing of Claims transactions.