Claims Coordinator & Risk Analytics Specialist

iSupport Worldwide; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Fitness challenges

Upskilling academy

Modern facilities

Sleeping quarters

Shower rooms

Job summary

iSupport Worldwide is seeking a detail-oriented Claims Coordinator to manage insurance claims across Workers' Compensation, General Liability, Auto Liability, and Property coverage. You will serve as a central liaison among Operations, Safety, HR, carriers, TPAs, brokers, and legal counsel to ensure accurate documentation and timely resolution.

The role emphasizes claim analytics, loss trend analysis, and renewal support, with opportunities to develop dashboards and executive reports.

Qualifications

• Bachelor's degree in business, insurance, risk management, finance, or analytics.
• At least 3 years of claims administration, insurance, or risk management experience.
• Experience with Workers' Compensation, General Liability, Auto Liability, and Property claims.
• Advanced Excel skills (Pivot Tables, reporting, data analysis).
• Experience with claims management systems such as RIMS.

Responsibilities

• Coordinate insurance claims from intake through closure, including Workers' Compensation, General Liability, Auto Liability, Property, and related claims.
• Maintain and update claims, incidents, reserves, payments, exposures, and supporting documentation within systems.
• Monitor claim activity and coordinate follow-ups with carriers, TPAs, Operations, Safety, HR, and legal counsel.
• Identify claim delays, documentation gaps, and significant developments, escalating issues as needed.
• Review incident investigations and supporting documents for accuracy and completeness.
• Prepare dashboards, management reports, presentations, and loss summaries.
• Participate in claim review meetings with carriers, TPAs, brokers, and other stakeholders.
• Support insurance renewals by preparing loss runs, claim summaries, analytics, and underwriting documentation.
• Assist with OSHA recordkeeping and claims-related regulatory reporting requirements.
• Identify recurring risks and collaborate with business units on loss prevention and risk mitigation initiatives.

Skills

Advanced Excel

Claims administration

Analytical thinking

English communication

Multitasking

Education

Bachelor's degree in Business/Insurance/Risk Management/Finance/Analytics

Tools

RIMS

Job description

iSupport Worldwide is seeking a detail-oriented Claims Coordinator to manage insurance claims across Workers' Compensation, General Liability, Auto Liability, and Property coverage. You will serve as a central liaison among Operations, Safety, HR, carriers, TPAs, brokers, and legal counsel to ensure accurate documentation and timely resolution.

The role emphasizes claim analytics, loss trend analysis, and renewal support, with opportunities to develop dashboards and executive reports.