Claims Advocate: Client-Centric Claims Specialist

Gallagher; Cebu City; On-site; Confidential; Full time

Benefits offered by this job

Tuition assistance

Wellbeing program

Employee stock purchase plan

Volunteering days

Inclusive culture

Job summary

Gallagher is seeking a Claims Associate to join its national claims team. The role focuses on handling new claims in line with policy terms, coordinating with Claims Technical Hubs, and delivering high-quality service to clients, brokers, and insurers.

The ideal candidate has a client-focused mindset, excellent organizational and communication skills, and attention to detail. Insurance experience is preferred and training is provided to support career growth within Gallagher.

Qualifications

• Experience in customer-focused roles, preferably Insurance or Financial Services.
• Strong ability to balance competing priorities with accuracy.
• Clear written and spoken communication across multiple channels.

Responsibilities

• Lodge new claims with insurers using complete and accurate information.
• Upload all claim related documentation into Gallagher’s document management systems.
• Maintain accurate system notes and follow up in line with the claims model.
• Provide timely updates to clients via phone and email.
• Respond to queries from clients, brokers, and insurers, escalating when required.
• Support clients and staff with updates and general claims enquiries.
• Review circumstances and policy wordings to assist with basic claim assessments.
• Progress claims and advocate for outcomes that best support the client.
• Liaise with the Claims Technical Hubs on escalated or complex claims.
• Follow up with underwriters to confirm finalisation and outstanding actions.
• Assist with onboarding and training new team members when required.
• Complete general administrative tasks and undertake other duties as directed.
• Maintain strong relationships with internal and external stakeholders.
• Participate in internal and external training and development opportunities.

Skills

Client service mindset

Organisational skills

Clear communication

Attention to detail

Education

ANZIIF Foundation

Job description

Gallagher is seeking a Claims Associate to join its national claims team. The role focuses on handling new claims in line with policy terms, coordinating with Claims Technical Hubs, and delivering high-quality service to clients, brokers, and insurers.

The ideal candidate has a client-focused mindset, excellent organizational and communication skills, and attention to detail. Insurance experience is preferred and training is provided to support career growth within Gallagher.